Senior Analyst

Company Description

The University Health Network, where above all else the needs of patients come first , encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, the Michener Institute of Education and West Park Healthcare Centre.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of Transforming lives and communities through excellence in care, discovery and learning , the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union : Non-Union

Site : Toronto Western Family Health Team, Downtown Toronto

Department : UHN Connected Care

Reports to : Senior Program Manager, Connected Care

Work Model : Hybrid

Grade : H0 : 07

Hours : Hours / Week

Status : Permanent Full-time contingent on funding

Closing Date : July 12, 2024

UHN Connected Care

UHN Connected Care is known for our ability to deliver sustainable change management programs. Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole.

We have worked with and for stakeholders across the care continuum and garnered strong regional knowledge, including electronic referrals, electronic health records and emergency management systems.

Early years saw us introducing core foundational items to achieve transformation. While there was a heavy technology lift to our projects, our work has always been successful because of an integrated project and change management delivery approach.

We continue to look to the future to see where healthcare needs to go in the Ontario Health Toronto Region, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians and patients to the table to build solutions together.

Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices.

Our team’s values are foundational to how we approach our work, which include : Ensure equity and access, Collaborate and partner, Innovate with intention, and Scale, spread and sustain.

Connected Care changes the way that care is delivered and experienced. We do this through driving care integration and digital enablement.

Our teams deploy models of care, clinical services, and digital infrastructure to address key gaps in the health system.

Our domains of work include post-acute integrated model of care for short stay patients, natural occurring retirement communities (NORCs), outpatient care, virtual care, Connected Care Hub, digital health (eServices and Resource Matching and Referral Rm&R ) and Altum Health.

POSITION SUMMARY :

This position reports to the Senior Program Manager of UHN Connected Care Toronto Region Deployment Team. The Senior Analyst is responsible for supporting the advancement of health care related initiatives across the Toronto Region through deployment of strong project and change management.

This role will support high priority and complex projects, aimed at improving patient and clinician experience as well as patient outcomes.

RESPONSIBILTIES INCLUDE :

• Support project activities related to scope, schedule, resources, communications, risk, and development of resulting project documentation
• Manage risks by balancing client expectations, project scope and taking early action to resolve or escalate problems
• Successfully support the planning, implementation and delivery of projects within an inter-disciplinary team environment
• Regularly engage with project sponsors and stakeholders to collect requirements and to ensure success through project lifecycle
• Apply change management and communication strategies to multiple stakeholders and organizations throughout projects
• Use the integrated delivery approach to ensure successful implementation and adoption of digital health services across a varied group of stakeholders
• Perform assignments and special projects in support of organizational objectives, often functioning across disciplines and areas of expertise
• Work with minimal supervision and report escalations as required
• Identify strengths and weaknesses of various alternatives and select or recommend appropriate solutions which are practical and thorough, to a wide range of complex problems
• Assist in the management and monitoring of project plans
• Seek to improve team performance by encouraging other team members to contribute to team tasks
• Lead self and peers by conduct and example. Participate and contribute on assigned project teams or committees by assisting in the development of guidelines, procedures, standards, and monitoring for industry compliance.

Provide assistance and / or training to designated staff members

Frequent inter-organizational and outside customer / vendor contacts required. Provide discussions and status reports on normal business processes in written, verbal or graphical form as required.

Ability to work well with people from different disciplines with varying degrees of technical experience

• Pull and analyze patient level data; summarize into reports for various audiences
• Provide demos of digital tools, support workflow discussions and enable integrations
• Frequently prepare presentations outlining project status updates, overview of digital tools, and data to support the narrative;

prepared for audiences of varying seniority.

Qualifications

Undergraduate Degree required in Health Informatics, Computer Science, Industrial Engineering, Business or related field;

Clinical background an asset. Masters degree an asset.

• Minimum 2-3 years Healthcare Project Management experience (at the senior analyst level preferred)
• Comprehensive knowledge of project management (project planning, implementation, evaluation, risk assessment, benefits realization)
• Project Management and Change Management certifications are assets
• Knowledge and experience in developing and executing communications and adoption plans (, stakeholder analysis, communication strategies and tactics, awareness campaigns, gathering user feedback)
• Applicable industry experience in leading projects that support client groups such as Health Care, Pharmaceutical, Finance, Human Resources, Telecommunications etc.
• Excellent interpersonal and client relationship skills
• Excellent analytical, prioritization, and organization skills
• Excellent attention to detail
• Strong knowledge of digital health
• Strong data and analytics skills
• Extensive knowledge in business systems analysis and problem recognition and problem solving abilities
• Excellent presentation, writing, and / or training skills
• Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills
• Proficient use of computer, software, and peripheral equipment, , Windows, MS Office, MS Outlook

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including : travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire.

Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.