Bilingual Customer Service Representative

We are looking for a bilingual customer service representative to join our client based in Laval. This is your chance to work with a very well reputed company in the financial services sector.

As a member of the customer service team, you will support a range of client-focused activities and contribute to ensuring a smooth and responsive service experience in line with company standards.

Location - Laval or Montreal

Hours of operation - Mon to Fri - 8 : 30 am to 4 : 30 pm

Fully ON SITE role - 5 days in office

Salary - ranges between 44k - 46k

Advantages

Full-time permanent role

Competitive salary and performance-based incentives

Comprehensive benefits package including insurance and retirement plans

Access to professional development and wellness programs

Supportive work culture with opportunities for growth

Responsibilities

Handle various forms of communication with internal and external contacts.

Provide information and support on different client-related inquiries.

Assist with account updates and service adjustments in accordance with internal guidelines.

Record interactions and maintain accurate records using internal systems.

Generate and send documents as needed.

Ensure compliance with internal processes and service expectations.

Contribute to departmental projects and initiatives.

Support onboarding and knowledge-sharing activities.

Engage in training and ongoing skill development.

Offer assistance across teams when required.

Perform other related duties as needed.

Qualifications

• At least 2 years of relevant work experience in customer service
• Any experience in the financial or banking sector will be considered an asset
• Bilingual (English and French) in order to be able to serve customers in all provinces, both written and orally. Any other language will be considered an asset.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and ability to solve problems
• Action-oriented
• Good knowledge of the Office suite and Salesforce (an asset)

Summary

If this role interests you, please apply on randstad.ca or you can email me at melissa.banduenga@randstad.ca

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.