Gifts Administrator, Online Giving

Gifts Administrator, Online Giving

Join to apply for the Gifts Administrator, Online Giving role at UHN Foundation.

Part of University Health Network (UHN), Canada’s #1 hospital, UHN Foundation raises funds for research, education and excellence in patient care at Toronto General and Toronto Western hospitals, Toronto Rehab and The Michener Institute of Education at UHN. Our donor community is UHNITED to help us change the status quo of healthcare – helping recruit and train the brightest medical minds from around the world, develop new treatments for disease, and advance bold medical research.

UHN’s Toronto General Hospital has been ranked the #3 hospital in the world on Newsweek’s 2024 World’s Best Hospitals list, citing our leadership in transplantation, cardiac and vascular care, and surgical innovation. UHN is the only publicly funded hospital in the top five – also making us the world’s #1 publicly funded hospital.

The Foundation´s vision and mission is to enable global leadership and innovation in health by developing strong relationships with UHN stakeholders. We are committed to supporting UHN's vision to create a healthier world by embodying our values of integrity, accountability, collaboration and inclusion.

Together with our donors, we are helping Canada’s #1 hospital reimagine healthcare.

Position Summary

As a key member of the Information & Operations team, the Gifts Administrator will be one of two individuals responsible for processing online donations that are received through our various online fundraising platforms. Processing will be done in accordance with the Foundation policies and procedures, ensuring the accuracy and integrity of data for donations received. The successful candidate will have experience with importing gifts using database integration tools such as Import Omatic, and experience processing a wide variety of gifts, preferably in a complex non‑profit environment. The Gift Administrator will also have some processing accountabilities related to our growing monthly giving program.

Responsibilities

• Complete timely and accurate entry of donations received through online giving platforms including Luminate Online, TeamRaiser and FunRaisin. Includes download of daily gift files, data clean‑up in Excel, and file preparation for import using Import Omatic.
• Ensure downloaded data is accurate and captured in its entirety in the appropriate systems and confirming the import procedures run without error. In the event of missing or inaccurate information, work with key stakeholders to identify and address issues.
• Process a variety types of gifts, including general donations, tribute gifts, event gifts, peer‑to‑peer fundraising, and recurring monthly gifts.
• Ensure all new and updated donor records reflect Foundation best practice coding policies.
• Assist in evaluating and updating online gift processing operating procedures with an eye to increase productivity and quality assurance; keep related documentation up to date.
• Support the processing and administration needs of the monthly donor program, as needed.
• Other database related support as required, including but not limited to merging records, address updates, and other clean‑up projects.

Requirements

• 3+ years of experience working with donor databases, data imports and gift processing in a fundraising organization, or equivalent experience.
• Experience using Raiser’s Edge NXT strongly preferred.
• Experience with online giving platforms such as Luminate/FunRaisin as well as database integration tools such as Import Omatic/Omatic Cloud (IOM) and NXT plug‑ins considered an asset.
• Proficiency in the full suite of Microsoft Office 365 applications.
• Exceptional attention to detail with a high level of accuracy, organization skills, and time management.
• Ability to work collaboratively with team members across shared job functions, as well as independently.
• Knowledge of data privacy laws, fundraising professional standards and ethics.
• Fast pace, service and results oriented environment.
• The Foundation has a hybrid work model. Staff will be required to be in office minimum of 2 days a week (specifics to be planned with your manager) and have a safe home office set‑up for those days you would be working from home.
• Ability to work cooperatively with colleagues in all positions throughout the Foundation.
• Shared commitment and support of the overall Foundation goals.

Benefits

Alongside competitive salaries, we offer an extensive benefits package including a Health Spending Account (HSA), flexible work arrangements, growth and development opportunities, defined benefits pension plan, birth parent/parental leave top‑up, extended long weekends around statutory holidays and more.

Equal Opportunity Statement

University Health Network thanks all applicants; however, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal‑opportunity employer.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Other