Service Experience Specialist

Job Description

Job Description

The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.

Summary :

We are seeking a friendly, customer-focused Service Experience Specialist to join our dynamic team. In this role, you will be the first point of contact for service customers, creating a welcoming and positive experience. Your main responsibilities will include greeting service customers, offering refreshments, engaging in conversations about their current vehicle, and assisting with vehicle appraisals. The goal is to generate interest in upgrading to a new vehicle by providing exceptional service and support to the sales team. This position plays a crucial role in driving customer engagement and supporting the sales process.

Job Responsibilities :

Greet service customers in a friendly, professional, and welcoming manner.

Offer refreshments (popcorn, beverages) and ensure customers feel comfortable while they wait.

Engage customers in conversations about their current vehicles, understanding their needs and satisfaction level.

Provide information on potential upgrades or new vehicle options, highlighting benefits and features.

Assist customers with vehicle appraisals and help evaluate the condition of their current vehicles.

Identify opportunities to introduce customers to the sales team and facilitate the sales process.

Support the sales team by tracking customer interactions and providing leads on potential vehicle upgrades.

Collaborate with the service department to ensure smooth communication and customer satisfaction.

Maintain a clean and inviting customer area and ensure that refreshments are always available.

Continuous Learning & Improvement :

We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

Ideal Requirements :

Strong interpersonal skills with the ability to engage customers in friendly conversation.

Sales or customer service experience preferred

Ability to assess customer needs and make recommendations.

Basic understanding of automotive terminology and vehicle features.

Excellent communication skills, both verbal and written.

Self-motivated with a positive attitude and willingness to learn.

Ability to work in a fast-paced environment while maintaining a high level of customer satisfaction.

Must be able to stand for extended periods and interact with customers in a busy service environment.

Why Work for the Twin Motors Auto Group :

Competitive Compensation Package & Group Health Benefits

Training & Development Support

EAP Online Health

Vehicle Purchase & Service Incentives

Opportunities for Career Advancement

Employee events

Employee recognition & rewards

Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at