Coordinator, Monitoring and User Testing, E-Commerce

Coordinator, Monitoring and User Testing, E-Commerce

Be among the first 25 applicants.

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

You will have the chance to enjoy exclusive travel privileges and work in a modern, inspiring environment.

Job Description

The incumbent is a quality specialist who provides support to the business on digital platforms. Responsibilities include performing user acceptance tests (UAT), participating in development activities, following up on development requests for websites, bots, and mobile applications, filtering and analyzing anomalies reported by employees or end users and ensuring follow‑up until resolution.

• Ensure the quality of the various web solutions developed;
• Define the user‑testing plans for projects and evolutions;
• Manually execute functional and integrated test scripts;
• Monitor the digital platforms to identify / document anomalies, request corrections or evolutions and follow up;
• Filter, process and analyze at a high level anomalies reported by collaborators and / or end‑users, assist in the resolution of submitted situations, elevate to the appropriate teams and ensure follow‑up;
• Approve the release of a deliverable in terms of quality and performance;
• Participate in the evaluation of the testing effort for projects and web developments;
• Participate in the post‑mortem of deliverables;
• Participate in the documentation of the team's operating procedures;
• Identify opportunities for improvement and optimization of existing UAT processes.

Qualifications

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

#J-18808-Ljbffr