Position : Deskside Support / Help Desk / Field Service Technician
Location : Halifax, Nova Scotia
Type : Full-
e / Part-
e or Per Project
Responsibilities :
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation / support / upgrades
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Provide 2
level Help Desk support
- Perform basic LAN and internetworking related activities
- Handle bench repairs (depot service) & remedial maintenance
- Respond / update / close calls from National Dispatch / Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and / or Abilities Required :
- Have 3 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have 3 5 years of deskside support experience
- Have 3 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Can act in a Team Lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
Apply Now
Deskside Support Level 2
Deskside Support/Help Desk/Field Service Technician. Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues. Have 3 – 5 years of deskside support experience. Handle software installation/support/upgrades. ...
Yardi Bilingual Support Analyst (French/English)
The company specializes in Yardi and solutions and offers a wide range of services including system assessments, implementation, custom report development, training, outsourced accounting, and help desk support. The ideal candidate will have strong problem-solving skills, be fluent in both French an...
EP24-14 Support Analyst
Role: EP24-14 Support Analyst (Support Analyst). ...
Support Integration Analyst
We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. As a global leader we’re looking for a Support Integration Architect to drive success as part of our Integration Services team. The Support Integration Ar...
Information Technology - Senior Solution Systems Analyst, Business Support Technology
As the Senior Solution Systems Analyst, Business Support Technology, you will turn business requirements into solutions, acting as the liaison between Technology and a variety of Aritzia's Business Support departments, while playing a crucial role in creating requirements documentation, testing, dep...
Desktop Support Analyst Career Change As Scrum Master
Are you a <b>Desktop Support Analyst</b><b> </b>Looking for a career change? This opportunity might be the perfect fit for you as you consider transitioning to <b>Scrum Master </b>Consulting. This course is particularly advantageous for <b>Desktop Support ...
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Support for persons with disabilities. Support for newcomers and refugees. ...
Technical Customer Support Specialist - Claris Companion
As a Technical Customer Support Specialist at Claris Healthcare, with a focus on Claris Companion, you will play a crucial role in ensuring the satisfaction and success of our customers using this product. Customer Support: Provide timely and efficient technical support to Claris Healthcare customer...
Client Lifecycle and Surveillance Application Support Analyst
Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. The overall grou...
Repo Trading Support Analyst
Provide day-to-day support for BMO global repo trading desks. Efficiently and quickly answer inquiries from groups involved in global BMO Repo trading - Front/Middle Office, Trade Desk Support, Back Office, Risk, Collateral Management, Accounting/Settlement, others. Supports various project teams ac...