RQ00481 - Systems Testing / QA Specialist - Senior

Job Description

Job Description

Key Responsibilities

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
• Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance.
• Lead testing efforts or coordinate testing activities with project QA resources.
• Create and maintain comprehensive QA documentation, including test strategies, test matrices, test plans, test scripts, test scenarios, and test outcome reports.
• Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
• Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution.
• Provide regular updates on test progress, defects, risks, and testing metrics to stakeholders and management.
• Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

Organizational Competencies Expected

Deliverables

Requirements

Must Haves