Business Analyst

Job description :

The Business Analyst supports company performance by analyzing data, improving processes, and driving strategic decisions. Acting as a bridge between departments, this role transforms data into actionable insights to enhance efficiency, profitability, and customer experience.

Key Responsibilities:

• Analyze data from sales, operations, marketing, finance, and HR to support decision-making.
• Develop dashboards and performance reports (KPIs).
• Identify process inefficiencies and recommend cost-saving improvements.
• Manage and optimize business systems (CRM, ERP, BI tools).
• Support strategic planning, forecasting, and budgeting activities.
• Collaborate cross-functionally to align business goals and implement change initiatives.
• Provide user training, documentation, and reporting support.

Skills and qualifications :

• Bachelor’s degree in Business, Analytics, or Information Systems (5+ years experience)
• Strong analytical, organizational, and communication skills
• Proficient in CRM/ERP (e.g., NetSuite), BI tools (Power BI, Tableau), and Excel
• Bilingual (French/English)
• Knowledge of finance, operations, and data governance; maintains confidentiality

Core Competencies:

• Analytical Thinking | Problem Solving | Collaboration | Adaptability
• Business Acumen | Data Interpretation | Process Optimization | Integrity