Senior Manager, Issues Management - Tangerine

Requisition ID : 209838

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing :

The Senior Manager, Issues Management will contribute to the overall success of Tangerine Bank Issues Management Program, in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. The successful candidate will ensure that all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will :

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Lead and oversee the Tangerine Issues Management program, ensuring development, execution, and oversight of the Issue Management framework.

The incumbent is responsible for oversee the day-to-day operations of the Tangerine Issue Management program and act as the Business Control Lead who is required to review and validate all issues, action plans, remediation plans and issue closures.

Be accountable to ensure all new issues are triaged and that the team has engaged required stakeholders such as but not limited to Legal, Compliance, key business stakeholders and issue approvers to socialize new or potential issues.

Support issues through the entire life cycle across the various areas of Tangerine Bank and influence decisions, escalate issues for discussion and resolution.

Support and build partnership within Tangerine Bank, Global Risk Management, Global Compliance, and internal partners that support Tangerine Bank to ensure issues are escalated timely.

Responsible to outline and oversee quality assurance standards to ensure procedural adherence to maintain the integrity of the program.

Development and oversight of the reporting schedule and produce / contribute to reporting per outlined schedule of reporting deliverables.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :

Bachelor's Degree required, MBA or other Graduate degree a plus

Leadership skills and the ability to effectively organize a process with high visibility and multiple deliverables with specific and time sensitive deadlines

A minimum of 8 years demonstrated success in financial services industry working within a defined control framework.

Knowledge of retail products, banking regulations, financial and operations functions.

A demonstrated ability to effectively work hands-on as well as with cross – functional teams

Strong written and verbal communication skills

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!

You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits

You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s) :   Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.