Account Representative / Account Manager / Project Manager

Relationship-Focused Role

About the Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned commercial accounts
• Build strong, long-term client relationships through regular communication and site visits
• Coordinate and oversee multiple services we provide to our commercial and industrial customers : (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
• Manage service performance, quality control, and issue resolution
• Conduct routine inspections to ensure work meets contract standards
• Proactively identify client needs and recommend additional services or improvements
• Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
• Track client feedback, follow up on concerns, and ensure timely resolution
• Assist with contract renewals, scope adjustments, and account retention efforts
• Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Ideal Candidate Profile

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

Compensation : $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.