Client Care Navigator

Description

Do you want to make a difference in the lives of Canadians living with vision loss

At Vision Loss Rehabilitation Canada (VLRC) we are a national health services organization dedicated to empowering people who are blind partially sighted or deafblind to live safely and independently. Our certified specialists provide person-centered rehabilitation mobility training and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists optometrists and other health care professionals offering essential care in homes workplaces and communities across the country. We value our employees as our greatest asset and were committed to supporting their well-being professional growth and work-life balance.

Position Title : Client Care Navigator

Location : Calgary or Edmonton AB

Term : Full-time Contract

Reports To : Manager Healthcare Operations

Salary : $25.88 / hour

Posting Date : November 6 2025

Closing Date : November 20 2025

I. Scope and Summary of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision this direct client service role they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment supporting the client to achieve their care plan goals and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes :

• To provide individuals with vision loss healthcare navigation to increase and enhance the healthcare systems capacity.
• To improve the clients experience and wellbeing.
• To enhance a clients capacity to remain independent for as long as possible.

II. Essential Functions

This position entails but is not limited to the following general responsibilities :

Pro-actively facilitate linkages communication information exchange opportunities and coordination between clients and service providers in the health care system.

Requirements

III. Qualifications

Knowledge and Skill Requirements

Experience and Education

Work Environment

Benefits

At VLRC your work has real impact. Join a team that empowers Canadians with vision loss to live independently and where your growth well-being and contributions matter. We offer :

Join us to grow your career and make a difference everyday.

Inclusion Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive equitable and accessible workplace. We welcome applications from members of groups that have been historically marginalized including but not limited to Indigenous peoples racialized persons persons with disabilities including those who are blind partially sighted or deafblind women and 2SLGBTQ. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process please contact . Well be happy to work with you to meet your needs.

Not sure if you qualify Think about applying anyway!

We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion transferable skills and a desire to make a difference we encourage you to apply!VLRC does not use AI tools in its screening assessment or selection process.

We thank all applicants for their interest however only those selected for an interview will be contacted. Learn more about VLRC at or call 1-.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Hourly

Experience : years

Vacancy : 1