AML Manager

AML Manager

12 Month Contract + extensions or conversion

Hybrid 2x per week - Toronto or Ottawa

Rate : 35-40 / h depending on the individuals relative experience

Job Description

• Manage a team of AML Analysts / Investigators by providing direction, setting goals, evaluating results, and conducting performance reviews to ensure departmental objectives are met.
• Oversee alert management and distribution according to priorities set by GAML.
• Ensure ongoing activities comply with established policies and procedures, support policy development, and assist staff with questions or issues.
• Supervise a functionally diverse team handling high-volume, medium-to-high-complexity investigations, processes, transactions, and management reporting across multiple systems and business segments.
• Perform quality assurance of work completed by team members and implement measures to reduce errors and quality issues.
• Act as a key liaison with internal partners and external groups, providing subject matter expertise at the department level.
• Serve as the main contact for resolving issues, risks, and exceptions.
• Monitor service and control standards to align with business and departmental goals.
• Build and maintain productive working relationships with internal and external partners.
• Collaborate with business leaders to develop business plans and optimize resource utilization.
• Track and communicate the effectiveness of strategies, programs, and practices within your area of expertise.
• Lead or contribute to cross-functional and enterprise-wide initiatives, identifying risks and providing guidance on complex situations.
• Identify and implement process efficiency opportunities, driving change management initiatives to support operational improvements.
• Act as a brand ambassador for your business area, both internally and externally.

Required Skills and Experience