Senior Account Manager, Plumbing and Construction

Senior Account Manager, Plumbing and Construction

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WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, we keep the world working by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry.

Position Summary

We have an opening for an Account Manager to cover the Windsor, Leamington and surrounding areas. This position would be based in our Windsor branch calling on road, bridge and building construction companies, school boards and plumbing and HVAC contractors. Reporting to the Plumbing & Construction Sales Manager, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business.

Key Duties and Responsibilities (You Will)

• Determines sales potential for new and existing plumbing and construction customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Follows all safety protocol in compliance with WFS' Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Aims to increase customer sales with attention to margin
• Responsible for-profit margin and expenses relating to buy and sell agreements
• Presents a professional image at all times to customers and vendors
• All other duties as assigned

Required Experience and Qualifications (You Have)

Rewards and Benefits

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

WFS is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

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