Domain Lead (Application Development & Custom AI) Customer Success

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At SAP we keep it simple : you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Job Title : Domain Lead (Application Development & Custom AI) Customer Success

Location : Ottawa Ontario- SAPCanada

Expected Travel : 3040%

Role Overview :

As part of the Consumption & Excellence Office within the Global SAP BTP Global CRO Organization this role is focused on driving post-sales success domain maturity and consumption and expansion growth for Application Development and Custom AI on SAP BTP across all regions with specific focus on North America and Europe.

This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.

The Domain Champion works cross-functionally with Customer Success Sales Services and Product teams to guide strategic engagements shape best practices and accelerate domain maturity through FRE-sponsored and regional programs. Further would play a key role in shaping the domain globally through insight and collaboration while driving execution and relevance regionally.

Direct experience with SAP BTP is not a strict requirement but is highly recommended. Were particularly interested in candidates with strong AppDev and Custom AI backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem.

Purpose & Objectives :

• Act as a global domain lead for Application Development and Custom AI owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide regions and Market Units in executing domain-specific strategies engaging sponsored accounts and identifying strategic consumption opportunities.
• Own and evolve domain maturity models consumption patterns and best practice playbooks used by regional field teams.
• Provide thought leadership in how enterprise AppDev and AI use cases are realized through SAP BTP.

Key Outcomes :

Responsibilities & Tasks :

Qualifications & Competencies

Required :

Technical Expertise :

Cloud-native application development

Preferred Qualifications :

Work Experience :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 165000 - 215000 CAD CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link : .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : 444816 Work Area : Consulting and Professional Services Expected Travel : 0 - 40% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid

Key Skills

B2C,Accounts Management,Automation Testing,Maintenance Engineering,Data Analysis

Experience : years

Vacancy : 1