Program Manager Shelter Services

PROGRAM SPECIFIC :

• Oversee delivery of program specific policies and procedures for Harbour House. Ensuring these policies are current and meet standards of the industry and are followed by staff and volunteers involved in our programs.
• Monitors client-based information system.
• To ensure quality program delivery through staff support training mentorship and coaching.
• Prepare monthly quarterly and annual statistical reports.
• Conduct staff meetings on a consistent basis and ensure timely communication across the team.
• Provide strong leadership to foster a cohesive team environment that supports staff wellbeing and psychological safety.

COMMUNITY :

• Represent the mission and values of YWCA Lethbridge & District at community events partnerships and networks.
• Participate in the Shelter partners or agencies to strengthen program operations and provincial alignment ensuring participation does not impede core program needs.
• Provide education and training to partner agencies. volunteers and other community groups upon request.

KNOWLEDGE SKILLS AND ATTRIBUTES :

• Strong knowledge of domestic and sexual violence trauma-informed practice and gender-based violence.
• Strong project management and program coordination skills.
• Excellent interpersonal and communication skills with the ability to work effectively with diverse stakeholders.
• Ability to gather analyze and interpret data; prepare reports; and support data-informed decisions.
• Knowledge of emerging trends in shelter operations and violence-prevention services.
• Practical experience in policy development and implementation.
• Ability to make sound decisions on sensitive and confidential issues.
• Strong written communication skills for creating editing and reviewing documents.
• High attention to detail strong organizational skills and discretion in managing confidential information.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1