Program Manager, Full-Time

Program Manager, Full-Time

Taproot Community Support Services is seeking a Program Manager to lead high‑needs adult care operations.

Description

This position is vital to ensuring the successful operation of a high medical needs residential home and the delivery of exceptional, person‑centered care within a regulated, mission‑driven environment.

Key Responsibilities

• Participate in long‑term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
• Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilize data to evaluate program effectiveness and make informed decisions about future planning and improvements.
• Ensure personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.
• Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
• Provide coaching, mentorship and supervision of staff in performance and conduct; assign work, training, growth opportunities, promotions, and team‑building activities to motivate employees to peak performance and productivity.
• Evaluate and conduct regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
• Manage employee / labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies, and ensure a positive, safe work environment. Address and handle disputes, policy violations, misconduct, performance management, and other concerns in a timely manner; determine disciplinary actions and participate in decisions on staff terminations ensuring appropriate processes are followed.
• Responsible for cooperative management and union relationships, including resolving grievances and participating in labour‑management meetings and union negotiations.
• Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
• Design, implement, and evaluate programs that support the developmental needs of children and adult individuals; incorporate family involvement and trauma‑informed care practices.
• Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
• Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individuals in care.
• Represent the program and agency at inter‑agency forums, media, government agencies, families / caregivers, funding bodies, and the general public / local community; network with agencies and community groups; participate on community boards, committees, and professional groups.
• Provide leadership and oversight for all program operations, with a strong emphasis on high‑needs adult care, including clinical services, staffing, compliance, and quality assurance.
• Ensure the delivery of individualized, person‑centered supports that integrate medical, behavioral, and social care for adults with complex needs.
• Oversee care delivery outcomes for individuals with high medical acuity, ensuring adherence to care plans, medical protocols, and regulatory requirements.
• Manage program finances, including budgeting, resource allocation, and fiscal accountability.
• Supervise, coach, and evaluate program staff, including direct oversight of a Program Coordinator.
• Strengthen staff competency in supporting high‑needs adults through training, mentoring, and performance management.
• Ensure compliance with CARF standards, licensing requirements, contractual obligations, and agency policies.
• Serve as the primary point of contact for the contracting body, healthcare providers, families / guardians, and community partners.
• Participate in agency‑wide leadership initiatives and decision‑making processes.
• Foster positive employee relations, promote teamwork, and maintain a safe, supportive, and inclusive work environment.
• Monitor program outcomes, identify areas for improvement, and implement corrective action plans.
• Respond to emergencies, incidents, and critical situations with appropriate follow‑up and documentation.

Leadership Expectations

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology; Individual and Family Services

Referrals increase your chances of interviewing at Taproot Community Support Services by 2x

Penticton, British Columbia, Canada

Salary : CA$110,000.00 – CA$120,000.00

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