Disability Case Manager

Job Description

We are looking for a Disability Case Manager.

Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.

The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.

By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:

• Work environment will include some rotational in-office & work-from-home capability.
• An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
• Career Opportunity Advancement
• Competitive salary and bonus based on experience
• $2000 education reimbursement per year
• Excellent Benefits
• Competitive Pension plan and Life Insurance Plans
• Advantageous Share Ownership Program
• Our Disability Management offices are centrally located with easy access to public transportation.

Accountabilities:

• Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
• Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
• Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
• Write letters to inform all affected parties of decisions regarding disability cases;
• Implement return-to-work programs and negotiate with the employer;
• Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
• Adhere to service level agreements associated with policy holder claims;
• Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.

Qualifications and Competencies:

• A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
• You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
• You have strong interpersonal skills and excellent listening skills;
• You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
• You are solution-oriented and known to be a decision-maker;
• You have excellent communication skills and an interest in customer service;
• You like to work in a team, but you are equally competent on your own;
• Bilingual in French and English is an asset;
• You consent to a criminal background check at Canada Life's expense.

Applicants who