Member Experience Associate

Windsor

650 Division Road

Windsor, ON N8X5E7, CAN

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome , feel comfortable and feel healthy .

We’re not looking for just an average candidate because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail‑oriented team members in our building. If you thrive in an environment where multi‑tasking and flexibility are necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes :

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also :

• Proactively manage and resolve all member concerns, and escrow serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro‑shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up‑to‑date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assists with member experience events throughout the club as needed

Ontario : Hourly wage range : $17.60 - $23.00 / hour.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full‑time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values : Care , Commitment , Authenticity , Diversity , and Work Ethic . Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome , feel comfortable , and feel healthy .

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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