Datacentre Operations Specialist

Statement of Work

Services :

• Deploy and install hardware into the two local datacenters in the National Capital Region.
• Coordinate with Service Providers for non-local datacenters.
• Under the direction of the Senior resources, troubleshoot hardware installation issues.
• Respond to project and operation demands received via the trouble ticketing tool.
• Deploy network cabling (copper and fiber).
• Maintain detailed documentation of all deployed IT assets and of the DCIM tool.
• Replace failed hardware components on systems (, RAM, Hard Drives, cables, power supply, PDU’s, etc.).
• Coordinate Return Merchandise Authorizations with manufacturers.
• Validate completed onsite third-party support work against the agreed-upon scope, reporting any variances or concerns to their manager.
• Ability to travel to remote sites periodically.
• Participate in On-Call of Canada rotation for the Data Centre Services team.
• Overtime support when required.
• Other activities and deliverables, as required.

Required Qualifications & Skills :

Additional Qualifications :

Job 70495