Outbound Founder Engagement Specialist

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

As Canada’s tech supercharger, we help founders :

Hire and retain the smartest, brightest and most experienced people

Access growth financing at every stage

Sell to the biggest customers at home and around the world

Connect the right people at the right time – peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada

We’re looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it’s like to work at Communitech? Learn more at

Communitech is a hybrid organization headquartered in downtown Kitchener, Ontario. Many of our roles can be done remotely, but some require working primarily from our innovation hub. In-person connection is important to us, so we get together regularly for special events, collaboration days and team Summary

Reporting to the Director, Founder Services you will : Work closely with a diverse portfolio of Startup and Scale-up member companies. You will strive to understand their needs by connecting with key stakeholders, assessing the needs of each organization and providing guidance or connecting them with resources as situations dictate.

Responsibilities

Assist in establishing and implementing an outbound membership engagement strategy to promote Communitech and attract new local founders

Build relationships with startup founders in the Kitchener-Waterloo startup community

Assist startup founders in accessing services and programs at Communitech that are best suited to their needs

Liaise with Marketing for support and execution of activities related to attracting and supporting new startup founder members

Collaborate with internal teams to identify and create internal referral sources for new founder members

Foster relationships with other innovation hubs, community organizations and accelerators

Represent Communitech at local events and conferences

Track and report on relevant metrics as it relates to outbound activities such as founder membership conversion rates, etc.

Other projects and initiatives as needed. All duties subject to change

Essential Skills and Qualifications

1- 3 years’ experience with customer outbounding strategies or community engagement, preferably in a non-profit organization

Demonstrated ability to communicate, present and influence effectively

Experience converting prospects to customers in a service-based organization

Experience creating strategy and process from scratch

Business Development or other relevant experience is an asset

Excellent written and verbal communications skills with strict attention to detail

Salesforce experience or other CRM experience is helpful

Ability to remain calm in stressful situations

Superior collaboration skills

Strong analytical skills