Call Center Team Lead (Remote)

Call Center Team Lead (Remote)- $17.5/Hour
Manpower is looking for call center team lead to work remotely, you can be anywhere in Canada. Are you an experienced call center team lead looking to work from home? Don't wait join us!

What's in it for you?

• $17.50 per hour, plus 4% vacation pay
• Work from comfortable home (anywhere in Canada)
• Paid weekly, every Friday
• 40 hours a week.
• Mon - Sunday 6:00am to 6:00PM CST
• Three to six month with potential for permanent

What's the job

• Monitor/audit each assigned associate in accordance with client and requirements.
• Provide personal and proactive feedback to associates both in one on one and group settings.
• Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client monitoring sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated and taking calls on assigned engagement(s).
• Track trends and make recommendations for refresher and/or up- training to the trainer(s).
• Prepares and analyzes internal and external reports for management staff review.

Requirements:

• Education equivalent to a High School diploma/GED.
• Two years prior call center experience preferred.
• Must have the ability to work a flexible work schedule (including nights, weekends and holidays).
• Ability to interpret complex KPIs and relate them to qualitative findings
• Experience with contact center software
• Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help.
• Legally to work in Canada without restriction
• Must be able to work weekends. Hours of support may change later.

Work at Home Computer requirements:

• 2 monitors
• Headset - (Can not be wireless)
• Personal computer or laptop. (We Do Not Support Mac Computers)
• Windows 10
• 8.00 GB of RAM
• 64-bit operating system

Are you Interested?
Stop your job search and apply today! A recruiter will be in touch within 24 hours.
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.