Medical Operations Associate - Senior

Overview

Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. IPH believes pet insurance is more than a financial product and builds solutions to simplify the pet parenting journey and improve pet well-being. IPH operates with a multi-brand and omni-channel approach that includes its own insurance carrier, insurance brands, and partner brands. Independence Pet Group (IPG) , a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations with brands such as Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance, supporting insurance for more than 1,000,000 pets in the U.S. and Canada and offering well-being, safety, and resources to the pet industry.

Job location : Remote

Job Summary : The Medical Operations Associate is a licensed veterinarian who supports and expands medical governance, clinical adjudication capacity, and cross-departmental veterinary expertise of the Medical Director. This role applies independent clinical judgment, regulatory-aware medical decision-making, and advanced interpretive skills to insurance operations, product strategy, policy interpretation, legal defensibility, and enterprise-wide medical initiatives. The position functions as the junior analogue to the Medical Director and requires a licensed professional capable of clinical reasoning, risk identification, and contribution to organizational medical standards.

Key Responsibilities

• Clinical Evaluation & Independent Medical Judgment

Interpret veterinary medical records, diagnostics, and treatment plans to form clinically sound assessments used in complex claim adjudication and appeals.

Apply and help refine internal medical standards, adjudication guidelines, and clinical logic frameworks.

Provide clinically grounded advice to Claims, Appeals, Legal, Compliance, Marketing, Product, and other internal teams.

Support enterprise initiatives requiring veterinary insight across insurance and non-insurance business units (including microchip and registry operations).

Develop high-quality written analyses, medical summaries, and interpretive documents that meet clinical, legal, and regulatory standards.

Uphold licensed professional standards, ensuring clinical integrity and risk-appropriate interpretation in all work performed.

5+ years of clinical veterinary experience in small animal medicine, including independent case management, diagnostic interpretation, and client-facing medical decision-making.

Doctor of Veterinary Medicine (DVM / VMD / DMV or equivalent), licensed and in good standing in at least one jurisdiction (US or Canada).

A highly experienced, licensed Veterinary Technician (RVT / LVT / CVT) may be considered only if DVM recruitment is unsuccessful, recognizing that scope of work would be limited and not reflective of the full preferred role.

Exercises independent medical judgment affecting claims outcomes, legal risk, customer impact, and policy interpretation.

Benefits

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