Application & Support Engineer

Job Description

Job Description

Salary :

A confidential organization in the electromechanical products sector is seeking anApplication & Support Engineer to join its technical team. This role provides advanced application guidance, hands-on troubleshooting, and engineering support for customer projects and internal product evaluations.

The successful candidate will work closely with cross-functional teams and will handle a mix of technical inquiries, product testing, and structured root cause analysis. This position requires on-site presence several days per week for hands-on evaluations and collaboration.

Key Responsibilities

Application Support & Engineering

Review technical requirements and recommend appropriate system configurations

Support customers with integration questions, mounting considerations, load and duty-cycle assessments, and application-specific challenges

Provide clear, accurate, and timely technical guidance to both internal teams and external users

Technical Troubleshooting

Conduct hands-on testing, inspection, and teardown of products to identify failure modes

Perform structured root cause analysis (e.g., 5 Whys) and propose corrective and preventive actions

Document findings and contribute to continuous improvement activities

Customer Support

Respond to technical inquiries within defined timelines

Provide guidance on installation, wiring, system compatibility, and operational considerations

Deliver support that is clear, actionable, and well-structured

Product & Project Assistance

Review customer drawings, specifications, and requirements

Support technical aspects of new projects, customized solutions, and internal development work

Documentation & Reporting

Create and refine technical documents, installation guides, troubleshooting materials, and FAQs

Maintain detailed case notes, test reports, and technical records

Internal Collaboration

Coordinate with support, quality, logistics, and engineering teams to resolve technical cases and share insights

Qualifications

Diploma or degree in Mechanical, Electrical, Mechatronics, or related engineering discipline

2+ years in technical support, applications engineering, or product support

Strong understanding of electromechanical systems and low-voltage components

Ability to read and interpret drawings, schematics, wiring diagrams, and technical documentation

Experience with diagnostic tools (e.g., multimeters, test equipment)

Familiarity with CAD software (e.g., SolidWorks) or basic programming / microcontroller platforms is an asset

Experience with structured root cause analysis

Technical & Software Skills

Comfortable working within CRM / ERP environments

Strong technical writing and documentation skills

Personal Attributes

Excellent communication skills, both written and verbal

Analytical and structured approach to troubleshooting

Organized, detail-oriented, and disciplined in documentation

Customer-focused communication style

Ability to manage multiple tasks with clear ownership

Collaborative, proactive, and comfortable working across teams

Work Environment

Hybrid role with required on-site days for hands-on product testing and cross-team collaboration

What This Role Offers

Competitive compensation

Opportunities for technical growth and exposure to a wide variety of applications

A role where engineering insight directly influences product quality and customer outcomes