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Manager, Stakeholder Engagement
Manager, Stakeholder EngagementCanadian Blood Services • Calgary, AB, CA, T3N 1S5
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Manager, Stakeholder Engagement

Manager, Stakeholder Engagement

Canadian Blood Services • Calgary, AB, CA, T3N 1S5
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Temporaire
Description de poste

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category : Other

Job posting ID : 7990

​Employment status : 2-year term with the possibility of extension .

Classification : PTS / MGT / IT B

Salary / Rate of pay : $89,894 to $108,493

Application deadline : 2025-12-16

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements :

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.
  • Do you currently work for Canadian Blood Services? All employees must apply via the .

    Together, we can make all the difference in the lives of others.

    Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

    If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

    We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

    About the role

    Canadian Blood Services is looking for a Manager, Stakeholder Engagement to join our dynamic Stakeholder Engagement team in our Inclusion, Sustainability and Engagement division .

    The Stakeholder Engagement Team  is responsible for supporting Canadian Blood Services by gathering input from our various audiences on our policies, products or operations to inform our decisions. The team listens, shares information, engages in dialogue, and explores workable solutions for patients, families, caregivers, the broader communities we serve, and the health care system. Canadian Blood Services engages to make difficult, complex decisions in collaboration with the individuals and organizations affected by those decisions.

    In this role, you will play a key role in enabling Canadian Blood Services to listen to, connect, and collaborate with stakeholders to best serve patients, donors and the public. You will play a leadership role in designing and delivering high-quality engagement strategies to inform the organization’s health policy decisions. With oversight by the Director, you will be responsible for leading a range of complex engagement projects, working closely with various business units, the executive management team and our board of directors to ensure that key programs are designed and launched with meaningful input from affected stakeholders. You will design and implement effective engagement strategies, facilitates dialogue, documents findings, briefs internal teams to assess what we heard, and follows-up with participants to demonstrate impact. You will connect regularly with key stakeholders, taking steps to nurture bilateral relationships. You will represent the organization at stakeholder events and conferences, acting in a spokesperson capacity. You will also monitor stakeholder landscapes to identify strategic risks to Canadian Blood Services’ mission, relationships, and reputation.

    Formula for success

  • Drawing upon your strategic skills, you will independently design and lead complex, multi-engagement strategies to inform key organizational decisions by involving stakeholders. This involves identifying and analyzing stakeholders through stakeholder discovery and employing pre-engagement tools and techniques.
  • Applying your adeptness, you will develop high-quality engagement strategies that not only meet stakeholder expectations but also achieve the organization’s desired objectives.
  • Utilizing your facilitation expertise, you will adeptly manage interviews and facilitate small and large group dialogues, especially in sensitive or emotionally charged situations where differing perspectives exist.
  • Employing your expert insights, you will provide valuable counsel to organizational leaders, ensuring appropriate stakeholder engagement that aligns with the organization’s strategic goals.
  • Harnessing your creativity, you will design tailored engagement and stakeholder relationship management strategies aimed at maintaining stakeholder trust and fostering acceptance.
  • Using your relationship-building skills, you will establish trust with stakeholder leaders by demonstrating active listening, empathy, a commitment to considering their input, and following up to demonstrate the impact of their contributions.
  • Showcasing your representation capabilities, you will serve as the organization's ambassador at stakeholder events and conferences, assuming roles as a presenter and spokesperson. You will also take the lead in the preparation of public “what we heard” summary reports from engagement processes.
  • Desired education and skills

  • Post-secondary education in a relevant discipline from a recognized academic institution is essential, preferably in public relations or communications, or an equivalent combination of education and experience. 7 to 10 years of related experience, preferably in health care.
  • Experience designing and delivering engagement activities with patients, caregivers, clinicians, and other stakeholder audiences within health systems. And experience building and sustaining targeted partnerships with a diversity of stakeholders.
  • Ability to work and collaborate effectively with colleagues in a large organization (i.e. internal communications, government relations, marketing, digital communications) and across national and regional offices.
  • Knowledge of the public participation and engagement field, including rationales for engagement and its role in supporting organizational decision making.
  • Ability to demonstrate listening and empathy during interactions with stakeholders. Demonstrated ability to write accurate and easy-to-understand “what we heard” reports that summarize stakeholder perspectives and offer strategic analysis on the implications, opportunities and risks that these presents to the organization.
  • Excellent interpersonal skills with an ability to nurture collaborative relationships with stakeholders, even in instances where stakeholder expectations cannot be met.
  • What we offer you

  • Payment in lieu of vacation
  • Payment in lieu of benefits
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources
  • What you can expect

  • This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time / 2 days of the week.
  • You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
  • You may be required to travel 20-40% within the GTA, as part of the role.
  • Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

    If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

    We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

    Applicants who require accommodation should discuss their needs with us. #INDCBS

    #LI-HYBRID

    #LI-TM1

    #LI-Ontario

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