Support Engineer

Selling on Amazon is one of the companys fastest-growing businesses. Since 1999 third-party sellers have grown to account for 58% of Amazon sales with a 52% annual growth rate compared to 25% for Amazons first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted simple and intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding balance tracking payouts collections risk reduction and internal financial reporting.

Currently serving 2.7M active sellers across 35 Amazon internal businesses we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact directly tied to Amazons profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness.

Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving an innovative mindset and persistence in tackling challenges broad technical skills to optimize data synthesis and complex business rules and the ability to employ the latest technology in supporting Amazons next-generation selling partner services. As a team member youll gain unique insights into operations from back-end systems to business models and selling partner relationships.

The role requires exemplary analytical critical thinking and problem-solving skills passion for maintaining highly reliable distributed systems operating 24 / 7 / 365 effective collaboration with internal users cross-functional development teams and technical support as well as excellent communication skills self-motivation flexibility and a strong work ethic. Join our top-notch engineering team to build innovative software develop advanced customer experiences and make history while having fun!

Key job responsibilities

• Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
• Work on operations and maintenance driven coding projects primarily in Java
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set
• 2 years of software development or 2 years of technical support experience
• Bachelors degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience with AWS networks and operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

The base salary for this position ranges from $47900 / year up to $80000 / year. Salary is based on a number of factors and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. Applicants should apply via our internal or external career site.

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1