technical support specialist – information technology (IT)

Tasks

• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Intranet
• Internet
• Servers
• Desktop applications
• Multimedia software
• Presentation software
• Communication software
• Image editing software
• Mac OS
• MS Windows
• Wireless networks

Type of media

• Advertising or communications

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Parking available
• Wellness program