Area Manager

Job Description

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Area Manager for Dexterra, you will be a highly valued primary representative for our transit cleaning operations. In this role, you will collaborate with site supervisors, team leads, and managers to supervise multiple account operations.

The Area Manager's primary mission is to foster client relationships and negotiate client contracts to increase new business opportunities and profitability for the company. Area Managers cultivate long-term relationships by delivering operational excellence to meet client and customer needs.

Your work will include:

• Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements.
• Oversee and support site supervisors, team leads, and managers to ensure effective and efficient operations.
• Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met.
• Identify and address gaps and opportunities in operating standards to enhance client satisfaction.
• Facilitate regular team meetings to ensure alignment on goals and objectives and address any issues or concerns.
• Foster a culture of continuous improvement, encouraging innovation and efficiency in operations.
• Ensure compliance with all company policies and regulatory requirements.
• Manage budgeting and forecasting processes, ensuring financial targets are met.
• Provide leadership, development, and me
• ntoring to the site team, enhancing their skills and career growth.
• Ensure the implementation of health and safety policies to create a safe working environment for all employees.
• Manage conflict resolution and address any issues or grievances promptly and effectively.
• Identify new opportunities to market and sell new products and services within existing clients or to new clients.
• Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 5 years of management experience directing a team in facilities management or a related field
• Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality
• Excellent communication and presentation skills, both oral and written
• Ability to lead others by demonstrating empathy, open-mindedness, and respect
• Familiar with health, safety, and environmental management systems
• Ability to travel between sites on a regular basis, with travel required
• Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members
• A clear criminal record check is mandatory for this role