Talent.com
Team Captain
Team CaptainBoldr • Brantford, ON, CA
Team Captain

Team Captain

Boldr • Brantford, ON, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
  • Quick Apply
Description de poste

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we’ll always find EMPATHY

    • WHAT IS YOUR ROLE

    As a Team Captain, you will lead, mentor, and inspire a team of Customer Advocates to deliver high-quality, high-empathy service. You will be responsible for team performance, growth, and engagement while ensuring operational excellence and alignment with Boldr’s purpose and values. You will act as a trusted point of escalation, provide data-driven insights, and foster a culture of curiosity, authenticity, and continuous improvement across your team.

    WHY DO WE WANT YOU

    We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.

    WHAT WILL YOU DO

    People Management

  • Lead and coach a team of Customer Advocates to achieve individual and team goals while embodying Boldr’s values.
  • Identify growth and development opportunities for team members through continuous coaching, mentorship, and constructive feedback.
  • Monitor attendance, punctuality, and other people-related matters, escalating appropriately to the People team as needed.
  • Foster a positive, inclusive, and high-performance team culture where feedback is embraced and learning is continuous.

    • Performance & Quality Management

  • Oversee daily operations and ensure consistent delivery of exceptional customer experiences.
  • Monitor and evaluate team performance through regular quality reviews, feedback sessions, and performance appraisals.
  • Ensure all team members are properly trained, equipped, and supported to meet performance goals and KPIs.
  • Analyze trends and metrics to identify opportunities for process or service improvements.

    • Operational Excellence

  • Ensure team and resource readiness by managing schedules, tools, and logistics to meet service level expectations.

    • Collaborate cross-functionally to recommend process enhancements and system improvements that optimize efficiency and experience.

  • Escalate and resolve complex or critical customer issues, ensuring timely communication and effective resolution.

    • Culture & Collaboration

  • Partner with People Development and Operations leadership to align team training and career development plans with Boldr’s growth objectives.
  • Help build and sustain a culture of empathy, authenticity, and operational excellence.
  • Encourage open communication, recognition, and shared accountability across the team.
  • Serve as a Boldr culture ambassador — modeling professionalism, adaptability, and curiosity in every interaction.

    • Continuous Improvement

  • Identify and recommend new strategies to enhance customer experience, team engagement, and overall service delivery.
  • Contribute to the development of best practices, knowledge sharing, and process documentation.
  • Stay current on industry trends and emerging customer experience technologies to keep the team innovative and informed.

    • WHAT WE’LL LIKE ABOUT YOU

    YOU ARE…

  • Curious and authentic, just like us! #beboldr
  • Passionate about travel and the outdoors, you live or breathe adventure and love inspiring others to create memorable guest experiences.
  • Empathetic, guest-first, and values-driven, committed to creating exceptional moments for every traveler.
  • Analytical and solutions-driven, capable of identifying challenges and acting decisively.
  • Adaptable and calm under pressure, even in dynamic or ambiguous situations.
  • A natural communicator who can inspire trust and collaboration.

    • Requirements

    YOU HAVE…

  • A Bachelor’s degree in a related field you’re passionate about.
  • 3+ years of experience in customer service, CX leadership, or team management in hospitality, travel, adventure tourism, or other outdoors service-driven environments.
  • Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with small group travel exposure.
  • Proven track record of coaching teams to deliver exceptional guest experiences and achieving operational or performance goals.
  • Intermediate knowledge of CRM platforms (Zendesk, Salesforce, or similar).
  • Proficiency with cloud-based applications (Google Workspace, MS Office).
  • Excellent verbal and written communication skills.
  • Experience leading teams supporting or handling small group travel experiences, understanding the unique needs, logistics, and guest expectations of adventure trips.
    • Créer une alerte emploi pour cette recherche

    Captain • Brantford, ON, CA

    Offres similaires
    Store Lead(Norfolk)

    Store Lead(Norfolk)

    Domino's Pizza Canada • Simcoe, ON, Canada
    Temps plein
    We are happy that you are interested in joining the Domino’s team!.The Store Lead is a store manager role.Their job at its core is to ensure that the store delivers an exceptional customer ex...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Crew Member

    Crew Member

    Wendy's • Brantford, ON, Canada
    Temps plein
    We're looking for friendly and outgoing full-time Crew Members!.Are you an enthusiastic team player with a positive attitude and a passion for delivering excellent service? If yes, we might be ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Corporate Pilot

    Corporate Pilot

    Phoenix Flight Solutions Inc. • Breslau, ON, Canada
    Temps plein
    We are seeking a highly skilled and safety-focused.Cessna Citation CJ3 in a single-.This is a unique opportunity to join the aviation department of a dynamic, 100+ year old family-owned private com...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Crew Member

    Crew Member

    Home Improvement Plus - Oxford County • Brantford, ON, Canada
    Temps plein +1
    Looking for a challenge this summer? Join our hard-working team in transforming the homes of our community! We are looking for team players who are driven, results-oriented, and eager to make ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Customer Service - Retail Sales Team Member

    Customer Service - Retail Sales Team Member

    VG Meats • Simcoe, ON, Canada
    Temps plein +1
    VG Meats is looking for a Retail Sales Team Member in Simcoe, ON!.The Retail Sales Team Member is responsible for all sales activities and sales associate job duties. greeting customers, answering ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Part Time Crew

    Part Time Crew

    Wendy's Canada • Simcoe, ON, Canada
    Temps partiel
    We're looking for outgoing and energetic Part-Time Crew Members!.Crew Members provide a level of customer service that exceeds our customer's expectations. This includes making and serving g...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Forest Crew Member (2) (SS.26.16)

    Forest Crew Member (2) (SS.26.16)

    Norfolk County • Simcoe, ON, Canada
    Temps plein
    Norfolk County Parks, Recreation and Culture Department is seeking an individual who is interested in working within the community of Norfolk County to help manage and promote the County’s fo...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    RV Sales Person - Cambridge

    RV Sales Person - Cambridge

    401 Auto • Cambridge, ON, Canada
    Temps plein
    Salary : $100,000 - $150,000 per year.Ready to Take Control of Your Future? Step into the drivers seat of your career and learn to sell RVs at a high level using our proven training, systems, and cu...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Marketing Team Member

    Marketing Team Member

    JK Home Services - KW • Cambridge, ON, Canada
    Temps plein
    Engage with potential clients in person to present and promote our products / services, cultivating meaningful connections and addressing customer needs on a personal level.Utilize effective communic...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Crew Member

    Crew Member

    Lawn Plus Canada - Kitchener • Kitchener, ON, Canada
    Temps plein +1
    Looking for a challenge this summer? Join our hard working team in transforming the homes of our.We are looking for team players who are driven, results oriented, and eager to make their.We provide...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Ticketed Millwright : Night Shift

    Ticketed Millwright : Night Shift

    Bimeda • Cambridge, ON, Canada
    Temps plein
    Reporting to the Maintenance Manager, the Maintenance Millwright is responsible for providing expert mechanical, support to building services, manufacturing and packaging operations in compliance w...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    HVAC 313A Journeyman

    HVAC 313A Journeyman

    Black & McDonald Limited • Kitchener, ON, Canada
    Temps plein
    Black & McDonald's Southwest Ontario team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your care...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Guitar Private Tutoring Jobs Port Dover

    Guitar Private Tutoring Jobs Port Dover

    Superprof • Port Dover, Canada
    Temps plein +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Millwright

    Millwright

    Cargill • Brantford, ON, CA
    Temps plein
    New, easy-to-apply options are available for this role : chat with our recruiting assistant Ana at careers.Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    MILLWRIGHT APPRENTICE

    MILLWRIGHT APPRENTICE

    Conestoga Meat Packers Ltd. • Breslau, ON, Canada
    Temps plein
    Includes Shift Incentive Rates : .The successful candidate may be required to change rotations throughout the apprenticeship period to support training & development. Stable full-time hours; no ro...Voir plus
    Dernière mise à jour : il y a 26 jours • Offre sponsorisée
    Packing - Cold Facility (Full time)

    Packing - Cold Facility (Full time)

    TRG Staffing Solutions • Brantford, ON, Canada
    Temps plein
    TRG is hiring General workers for a client in Brantford, Its a cold storage.Only apply if you are comfortable working in cooler type environment. This is a short term work starting next week from Mo...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Team Member (Night Shift)

    Team Member (Night Shift)

    Tim Hortons • Brantford, ON, Canada
    Temps plein
    Do you enjoy meeting new people and creating great experiences for those around you? You might be the perfect fit for the role of Team Member!. If you're an enthusiastic team player with a posit...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Cook

    Cook

    Jack Astor's • Kitchener, ON, Canada
    Temps plein
    At Jack Astor’s it’s all about personality, yes, we’re all about a.Jacks is about being ourselves.In your role, you will consistently provide our guests with.We will prepare and s...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée