Client Services CoordinatorShannex • Halifax, Nova Scotia, Canada

Client Services Coordinator

Shannex • Halifax, Nova Scotia, Canada

Il y a plus de 30 jours

Type de contrat

Temps plein

Description de poste

Job Description

If you take pride in being compassionate honest professional and safe consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Client Services Coordinator to join our Parkland at Home team based in Halifax Nova Scotia .

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live work and visit. As an established and respected organization in the healthcare sector Shannex offers opportunities for growth development and advancement. And at the end of every day you will know youve made a measured difference in the lives of our residents. Additional benefits include :

Comprehensive health vision and dental benefits plan including an Employee and Family Assistance Program
Life travel and other insurances
Access to virtual healthcare 24 / 7 for FREE through the group health benefit plan
RRSP program (5% employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Access to thousands of perks vendors and discounts through our WorkPerks program including excellent discounts for apparel restaurants technology fitness travel and tickets to some of your favorite sports and entertainment events
Access to continuing education and training through Shannexs Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

Coordinate initial client intake processes including documentation and follow-up communications.

Ensure timely handoff of qualified leads and intake data to the Sales Manager to support conversion tracking and follow-up.

Maintain accurate records of client inquiries referrals and service requests in CRM systems.

Respond to client and family inquiries with professionalism and empathy ensuring timely and accurate information is provided.

Coordinate with the Sales Manager to align outreach activities with strategic sales goals and target audiences

Assist in organizing and executing community outreach events educational sessions and open houses.

Ensure intake documentation includes service preferences and care needs to inform appropriate staff assignment and scheduling.

Provide coverage support during peak periods absences or urgent scheduling needs.

Monitor scheduling conflicts and assist in resolving issues to maintain service continuity.

Prepare and issue client invoices in coordination with finance and administrative teams.

Ensure accuracy of billing information including service hours rates and client agreements.

Track invoice status and follow up on outstanding payments as needed.

Generate weekly and monthly reports on client activity referral trends and outreach efforts.

Support the Sales Manager by preparing customized reports and summaries for quarterly strategy reviews and performance updates.

Support internal communications between departments to facilitate client transitions and service delivery.

Participate in team meetings and contribute to continuous improvement initiatives.

Proactively identifies opportunities to improve processes and support sales efforts.

Provides clear concise and respectful communication with clients families and team members.

Additional related duties as assigned.

About You

In addition to placing high value on continuous improvement collaboration and accountability you bring :

Diploma or degree in Business Administration Health Services or related field.

Minimum 2 years of experience in client services healthcare coordination or administrative support.

Experience with scheduling systems and invoicing processes preferred.

Proficiency in CRM tools Microsoft Word Excel and PowerPoint

Proof of valid drivers license and reliable transportation.

Degree or certificate in marketing communication or related field considered an asset

Exposure to budget managementconsidered an asset

Bilingualism is considered an asset

Experience supervising and managing others

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988 Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare hospitality and lifestyle sectors. With locations in Nova Scotia New Brunswick and Ontario Shannex continues to build communities designed for connection wellbeing and longevity. Shannex-owned brands include Allbright Life Parkland Retirement Living & Lifestyle Residences Parkland at Home Faubourg du Mascaret and Shannex Enhanced Care. Shannex also provides Transitional Health Services in partnership with Nova Scotia Health. For more information visit .

If youre ready to join the Shannex team of Great People apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity diversity inclusion and belonging is about creating a culture that embraces the uniqueness of individuals where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex every team member belongs.

All applicationsare kept in strict confidentiality.

Only those selected for an interview will be contacted.

Required Experience :

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

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