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Service Advisor
Service AdvisorLegend Boats • Innisfil, ON, Canada
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Service Advisor

Service Advisor

Legend Boats • Innisfil, ON, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

Salary : $24 - $29 per hour, based on 3 to 5 years experience in the marine, auto or manufacturing industry.

Legend Boats is hiring!

Legend Boats is seeking an experienced full-time Service Advisor to be the trusted link between our customers and our service team in Barrie, Ontario.

In this role, youll own the customer experience from start to finishscheduling and coordinating service appointments, managing repair orders, spotting opportunities for added service or parts sales, and ensuring seamless communication every step of the way. Its a role built for someone who thrives on delivering exceptional service, staying organized under pressure, and working collaboratively to keep customers on the water with confidence.

Who We Are

Legend Boats is proudly Canadian! With boats designed, built, and headquartered right here at home. For decades, weve been helping families and adventurers create unforgettable memories on the water with our lineup of high-quality V-hull, deck, and pontoon boats, all engineered for Canadian lakes and conditions. But were more than just a boat manufacturer, were a team that values innovation, craftsmanship, and community.

At Legend, youll be part of an inclusive workplace where your voice matters, your growth is supported, and your work helps Canadians experience the very best of life on the water.

Compensation :

$24 - $29 per hour, based on 3 to 5 years experience in the marine, auto or manufacturing industry. Plus, youll enjoy performance-based bonuses and opportunities for career advancement!

What will you be doing?

Parts and Service Sales

  • Recommend parts and services based on check-in discussions and technician recommendations
  • Create Parts and Service quotes for customer review
  • Follow up on open quotes and convert them into bookings
  • Confirm stock availability and lead times and request part orders as necessary

Work Order Administration

  • Update Cause / Complaint / Correction notes on assigned Work Orders
  • Create Service Appointments for all Task items to ensure work is scheduled in the shop
  • Verify work orders are closed with correct labour hours and part usage and billing
  • Review daily Work Order reports and action them accordingly

    • Parts Research

  • Verify parts against customer boat model, year, and serial numbers.
  • Look up part numbers internally / externally as needed by the shop or customer
  • Track down hard-to-find parts by contacting multiple vendors.
  • Provide cost and ETA estimates to Parts

    • Counter Sales and Phone Coverage

  • Process payments for parts, service, and retail with accuracy and speed in-store and on the phone
  • Handle high-volume phone lines : transfer calls, schedule appointments, answer FAQs
  • Upsell-sell seasonal products (cleaners, covers, lubricants) at checkout

    • Checking In and Checking Out Boats

  • Use Legends proprietary systems to check-in boats safely with detailed pictures and parking spot
  • Tag the boat properly for easy identification
  • Notate any wishlist items, issues the customer may have for future quotes
  • Escalate high impact issues immediately to leadership team
  • Do a thorough visual inspection of the boat prior to handing it back to the customer

    • Boat Orientations

  • Inspect the boat prior to pick-up to ensure it's customer ready
  • Guide customers through boat features, controls, and safety equipment in clear, practical terms.
  • Conduct on-water demos (if applicable), including trailering, launching, and docking basics.
  • Customize orientation based on buyer profile (first-time owner vs. experienced boater).
  • Confirm customer paperwork, warranties, and registration are complete before handoff

    • Boat Show Setup

  • Assist with boat show setup : cleaning, staging, and booth preparation.
  • Move boats safely into show positions (trailering and jockeying).
  • Install promotional materials, signage, and displays.
  • Support tear-down and transport back to dealership.
  • Act as brand representative on the show floor : answer questions, hand out material.

    • What makes you an ideal candidate?

  • You have 3-5 years experience in a setting that requires the above mentioned responsibilities.
  • You have strong interpersonal skills and a positive, can-do attitude that shines through in all interactions.
  • Your excellent communication and problem-solving abilities help you navigate challenges with ease.
  • Passionate about boating, you have a genuine interest in delivering exceptional customer satisfaction.
  • You can work independently or collaborate seamlessly as part of a team.
  • Highly organized with strong time management skills, you can juggle multiple tasks efficiently.
  • Youre always eager to learn and adapt to new challenges, staying flexible in a dynamic environment.

    • Why Join the Legend Family?

  • Great Company Culture : Experience a supportive and collaborative work environment where your contributions are valued.
  • Ongoing Training : Grow your skills and have access to future opportunities within the company through our exclusive Legend and Mercury training programs.
  • Celebrate Together : Enjoy company-sponsored events, holidays, and celebrations.
  • Get Out on the Water : Take advantage of our Live the Legend Program and experience the thrill of boating firsthand.
  • Work-Life Balance : Start with 2 weeks of annual vacation to recharge and explore new adventures. Plus the opportunity to participate in our Flex Vacation program that allows you to save for additional time off.
  • Benefit from our comprehensive benefits package, including medical, dental, life, and disability insurance, after 6 months of employment.
  • Secure Your Future : Participate in our voluntary Retirement Savings plan with company-matched contributions, after 6 months of employment.

    • Ready to take the next step?

    Explore all our career opportunities at Legend Boats!

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