Product Applications Training Manager

Job Summary

Reporting to the Technical Support & Training Director, and in collaboration with the Technical Support team, Research & Development team and Product Sales team, the selected applicant will be responsible for providing training services to our customers mainly in North America and Worldwide.

Key Responsibilities

• Provide training to our customer base on the programming of our controllers and the use of our software for the management of the controllers and control device. Note: The training courses can be given at the offices of Distech Controls, at the customer’s training location/hotel training facilities or virtually. Up to 50% travel mostly in the US.
• Manage the equipment, the work stations and software that is required to provide the training in a VM environment as well as physically.
• Be proactive by improving the available tools and the internal processes within the department. Ensuring that the customer is being catered to, and is following along during the class.
• Create and/or update the training material and the training support tools which are offered to our customers via the corporate website and in collaboration with the training team.
• Develop and update new content for the training courses.
• Take part in the development of the products by providing feedback gained from the customer on their requirements as it pertains to our product’s functionality.
• Communicate suggestions for changes/modifications to the development team as per our ISO procedures and policies that are in place.
• Stay up to date with new technologies and products in the field related to the Distech controls product line.
• Assist in the development the on-line training (e-learning) and/or any other training projects required by the immediate supervisor.

Minimum Requirements

• Practical Training/Trainer Qualifications required University degree or Technical Certificate in HVAC/Controls or any other relevant experience in technical training
• Minimum of 5 years experience in the following fields:
  • Technical Training / HVAC Systems / Niagara environments / Building Automation / Instrumentation and Controls / Process Control / IT technology / Knowledge in the application programming interfaces (API)
• Programming and configuration of computer networks or IT systems
• Demonstrates excellent communication skills
• Structured and well organized
• Capable of giving presentations in front of large crowds
• Courteous with a positive attitude
• Proactive, autonomous and demonstrates Leadership
• Willingness to learn and take on new responsibilities
• Resourceful and capable of handling multiple simultaneous tasks
• Excellent interpersonal skills

Preferred Requirements

• Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS)
• Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols. Knowledge of control system estimating, design, programming and engineering, specifically BACnet
• Knowledge in IT / IOT technologies – HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset
• Strongly oriented towards customer service satisfaction
• Proficient in English communication skills: written, oral communication and presentation. Knowledge of French language and/or another European language is an asset
• Ability to communicate with multi/cross-cultural environments
• Ability to multi-task and handle various priorities. Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines

Travel Requirements

• Up to 50% travel mostly to the US (Valid passport for travelling is required)

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