Quality Assurance CoordinatorHome Instead • Port Coquitlam, Metro Vancouver Regional District, CA

Quality Assurance Coordinator

Home Instead • Port Coquitlam, Metro Vancouver Regional District, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Description de poste

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Job Posting : Quality Assurance Coordinator - Full Time

Position : Quality Assurance Coordinator

Employment Type : Full-Time

Schedule

Training Period (3 months) : Monday to Friday, 8 : 30 AM - 4 : 30 PM
Ongoing Schedule : Tuesday to Saturday, 9 : 00 AM - 5 : 00 PM

About The Role

Home Instead - Port Coquitlam is looking for a dedicated and experienced Quality Assurance Coordinator to join our growing office team. This is a full-time leadership role that focuses on strengthening the heart of what we do : supporting meaningful client and caregiver relationships and ensuring the highest quality of care.

This position is ideal for someone with a strong home health background, a passion for caregiving, and exceptional communication skills. You'll work closely with clients, their families, and our caregivers to ensure care plans are current, consistent, and aligned with each client's evolving needs. You'll also support new caregiver introductions, perform in-home quality assurance visits, and help co-manage scheduling duties alongside our Care Manager and Director of Care.

Key Responsibilities

Conduct quality assurance visits to monitor and support care delivery

Update and maintain care plans based on client needs and feedback

Support new caregiver-client introductions and build caregiver confidence

Liaise with families and care partners to ensure clear communication

Share the duties of an on-call rotation schedule with extra compensation

Assist with scheduling and shift coverage planning as part of a shared team

Work collaboratively with the Director of Care and Care Manager

Qualifications

1+ years of experience in home care, healthcare, or related field

Strong communication and interpersonal skills

Confident in providing feedback, coaching, and care direction

Highly organized and reliable

Able to work independently and in a team-based setting

Familiarity with scheduling is an asset (training provided)

Why Join Us?

You’ll become part of a supportive, mission-driven team

You’ll play a key role in shaping client and caregiver success stories

You’ll help share the load in our busy, rewarding life changing operations

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

Industries

Individual and Family Services

Referrals increase your chances of interviewing at Home Instead by 2x

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