Manager, IT Operations & Technology Services

Location : Cambridge, ON, CA, N3H 4R7

Manager, IT Operations & Technology Services

JOB PROFILE

Position Title : Manager, IT Operations & Technology Services

Department : Corporate – Information Technology (IT)

Reports To : Director, Infrastructure and Operations

ATS CORPORATION | OVERVIEW

ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.

JOB SUMMARY

The Manager of IT Operations & Technology Services will oversee key functions including IT Operations (ITIL), Endpoint Technology Services / Solutions, and Service Delivery. This role leads cross-functional teams to ensure the delivery of high-quality IT services, optimize end-user technology platforms, and manage service and support operations. The manager will also support enterprise IT Change, Problem, Configuration & IT Asset Management processes.

SPECIFIC RESPONSIBILITIES

Strategy & Planning

• Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices.
• Contribute to the creation and maintenance of a 2-3 year end‑user technology roadmap.
• Assist in identifying opportunities for service improvements and operational efficiencies.
• Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs.

Operations & Process Management

Team Management & Leadership

Vendor & Financial Management

Collaboration & Communication

QUALIFICATIONS

Education :

Experience :

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At ATS, it starts with our People!

We believe the foundation of a great company is having the best team and winning as a team.

Why Join ATS?

And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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