Bilingual Customer Service

Bilingual Customer Service Representative in Burlington

Are you a Bilingual Customer Service Representative looking for a permanent opportunity in Burlington? Do you have experience in customer service and have dealt directly with Standard Operating Procedures?

Then we would love to consider you for an opportunity!

We are currently partnering with a Distribution company in the Chemical Industry looking to grow their team!

In this role, you will be responsible for receiving orders, sending confirmation to clients and communicating with customers in order to ensure that the products are available.

This role will require someone who can provide excellent follow-up and customer service to clients.

Please send your resume to [email protected] if you are interested in hearing more!

Advantages

• Salary between $60,000 - $65,000+ (depending on experience)
• Great team environment
• Easy access to the Highway!
• Great Burlington location
• Monday-Friday day time hours
• Benefits provided
• Friendly, easy going office environment
• Supportive team members

Responsibilities

Efficiently handle order entry tasks, ensuring accurate and timely processing of all customer orders.

Communicate with customers fluently in English and French via email, acknowledging and confirming their orders.

Utilize Chempax software (mini SAP system) to enter Bills of Lading and maintain accurate records.

Facilitate the processing of customs documents for export shipments.

Coordinate with the Logistics Department to book carriers for pickups, ensuring smooth logistics operations.

Verify inventory control and monitor stock status to meet customer demands.

Assist in purchasing products as needed, and maintaining strong supplier relationships.

Collaborate with various teams including Warehousing, Purchasing, Logistics, Account Managers, Sales, and Accounting to ensure seamless operations.

Qualifications

• Excellent communication in French and English is required for this role
• Ability to work well in a team Environment
• This role will require a high level of problem solving
• A high attention to detail and the ability to follow SOP’s with little direction other account notes

Summary

Please send your resume to [email protected] if you are interested in hearing more!

In the subject line please include (Bilingual CSR)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.