First Nations/Metis/Inuit Candidates - Virtual Mortgage Retention Specialist, Simplii Mortgages

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki ( Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community.

Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills.

For more information, visit ourchildrensmedicine.ca

Are you a First Nations, Metis, or Inuit professional who has strong client service skills? Are you looking to work in a virtual role?

We're looking for you to join our team as a Virtual Mortgage Retention Specialist, Simplii Mortgages in select locations across Ontario.

As a Mortgage Retention Specialist in our Mortgage Contact Centre team, you will focus on maximizing client retention by conducting proactive business-at-risk calls and strengthening client relationships.

You’ll engage with clients who are at risk of leaving, cross-sell products like insurance protection, and identify refinance opportunities.

Using Simplii's policies and procedures, you'll address client inquiries and identify financial needs, ensuring a positive and meaningful experience.

You’ll collaborate with retail operations, sales teams, and servicing partners to ensure mortgage renewals and refinances are completed, while staying up to date on mortgage products, industry trends, and legislative changes to provide the best solutions for clients.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis.

Details on your work arrangement will be discussed at the time of your interview.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact [email protected]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Self-Identify as First Nations, Metis, or Inuit

• Strong oral / written communication skills
• Client-focused, dedicated to finding solutions and exceeding expectations
• Skilled at analyzing problems and delivering clear, impactful insights
• Adaptable to change
Il y a plus de 30 jours