Duties
include assisting in procuring and installing all hardware and software, including copiers, printers, fax machines, PCs, laptops, and various specialized software and licenses. Provide essential technical support for critical police systems, including but not limited to CCTV, building access control, asset tracking, fingerprint and booking systems, videoconferencing, e-Ticketing, license plate readers, in-vehicle camera systems, noticeboards, and payment machines.
The incumbent will assist with networking systems and projects, such as Wi-Fi enhancements and addressing outages, and ensure that all user support requests are resolved promptly.
The incumbent will liaise with external contractors, outside agencies, and aspects of user account administration, from creation to secure file system access.
The incumbent will also be responsible for performing a wide range of associated functions and providing assistance to other functions of the municipal operation as directed by the Manager of IT Support.
Assignments and responsibilities are performed under general supervision in accordance with established routine, and performance is subject to review, inspection, and evaluation by the Manager of IT Support.
Education : - Two-year diploma in information systems or related discipline from a recognized post-secondary institute, plus a minimum of four years related experience; - OR- an acceptable combination of training and experience. Skills : - Ability to qualify for, and maintain, the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from this position.
Salary : $45.97 per hour (2025 rate)
It Support Technician • Chilliwack, BC, CA