Analyste d'affaires TI / IT Business Analyst

General Description of the Role:

The IT Business Analyst role involves analyzing current business situations, understanding needs, and contributing to problem‑solving. Strong communication and analytical skills are crucial for explaining technical concepts to non‑technical stakeholders and conducting thorough analyses. Collaboration with various stakeholders, including ERP (Epicor) and other software application users, project managers, and IT development teams, is essential to meet company and internal customer requirements.

Key Responsibilities

• Gather, analyze, and document business requirements for digital tools and software.
• Conduct stakeholder interviews and workshops to elicit and prioritize user needs.
• Define and document user stories, functional requirements, and acceptance criteria.
• Perform gap analysis of current and future state business processes.
• Collaborate with business stakeholders, IT teams, and subject matter experts to ensure alignment between business objectives and IT solutions.
• Lead meetings and presentations to communicate findings, recommendations, and project updates.
• Develop and maintain detailed documentation, including functional specifications, process flows, and system configurations.
• Coordinate and execute user acceptance testing, ensuring software meets business requirements and user expectations.
• Assist in the development of training materials and conduct training sessions for end‑users and super users.
• Provide ongoing support and guidance to end‑users, including troubleshooting and issue resolution.
• Identify opportunities for process improvement and system enhancements based on data analysis and industry best practices.
• Stay abreast of emerging technologies and trends in business analysis and IT solutions.
• Document and prioritize change requests, assessing their impact on business processes and IT systems.
• Work with stakeholders to evaluate change requests and implement approved changes effectively.
• Provide guidance and coaching to key users on ERP system usage and best practices.
• Share knowledge and best practices with team members to foster a collaborative and learning‑oriented environment.

Education

A bachelor’s degree in engineering, computer science, or another related discipline is required.

Experience

• 3–5 years of experience in IT business analysis.
• Strong technical background.
• C# Windows application development background is a plus.
• Experience working with systems integration as a Business Analyst.
• Familiarity with software systems including 2Ship, Planet Together (advance planning and scheduling system), Microsoft Suite, and SugarCRM is a plus.
• Prior experience in the manufacturing sector is preferred.

Software

Office package, Jira, Epicor

Skills

High‑level analytical skills, excellent interpersonal and communication skills, ability to understand and prioritize requirements from multiple parties, hands‑on, well‑organized, autonomous, effective time management skills, ability to work to tight deadlines in a fast‑paced environment, documentation skills, requirement gathering, stakeholder management, user acceptance testing, training and support, change management.

Languages

French and English* - *English is essential to communicate, support and provide services to individuals, employees or partners who do not speak French, particularly when they are outside the province of Quebec.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology and Analyst

Industries

Appliances, Electrical, and Electronics Manufacturing

Location & Salary

Montreal, Quebec, Canada – CA$70,000–CA$100,000 per year (Posted 5 days ago)