Human Resources Business Partner Associate Director

Location: Hybrid - 8 days a month in the office (Kennesaw GA, Riverwoods IL, Wichita KS, Dallas TX, Ontario Canada)

Make your impact where strategy meets people

As a forward‑looking business partner, you’ll serve as a strategic adviser to executive leadership and a champion of culture. You will shape and deliver an integrated, inclusive people strategy that advances business outcomes—linking talent, organization, and culture to the unit’s growth agenda.

What you’ll do

• Co‑create the People Strategy. Partner with leaders to translate business goals into targeted human capital strategies; align with HR Centers of Excellence (COEs) to bring the best of Talent, Total Rewards, and HR Operations to the Customer Unit.
• Design the organization for scale. Lead organizational design efforts (structure, roles, capabilities) that enable growth and efficiency; advise on workforce planning and critical capability build.
• Elevate the talent lifecycle. Oversee end‑to‑end talent practices within the Customer Unit—including Talent Acquisition, Employee Engagement & Culture, Learning, Leadership Development, and Total Rewards—ensuring they are equitable, data‑informed, and outcomes‑focused.
• Lead change and transition. Drive change and adoption for strategic initiatives; coach leaders and teams through transformations with clear narratives, stakeholder plans, and measurable success criteria.
• Be a trusted adviser and culture catalyst. Build credible relationships with executives and people leaders; model values and behaviors that strengthen inclusion, accountability, and performance.
• Operationalize with excellence. Ensure people programs are implemented effectively by communicating expectations, enabling leaders with tools, and tracking adoption and impact.
• Stay ahead of the curve. Monitor people trends, regulatory changes, and industry best practices; bring insights and recommendations that keep the Customer Unit future‑ready.
• Support M&A moments. Contribute to due diligence, organizational assessments, and change readiness across acquisitions, mergers, and integrations in partnership with HR COEs and business leaders.

How you’ll measure success (12–18 months)

• A clear, leader‑owned People Strategy & roadmap aligned to business priorities.
• Org design changes implemented with measurable improvements in span, layers, and decision velocity.
• Critical roles filled and succession benches built; improved internal mobility and time‑to‑productivity.
• Step‑change in manager capability (coaching, feedback, performance differentiation) and sustained engagement gains.
• Successful change adoption for priority initiatives, evidenced by KPI movement and stakeholder feedback.
• Demonstrable progress on inclusion, equity, and belonging outcomes across the talent lifecycle.

What you’ll bring

• Strategic HRBP experience supporting senior executives in complex, matrixed environments.
• Depth across Org Design, Talent Management, Leadership Development, Change & Transition Management, and partnership with COEs.
• Business acumen and comfort with data—able to connect talent metrics to growth, productivity, risk, and customer outcomes.
• Executive coaching skill set—listening deeply, challenging constructively, and influencing decisions through insight and evidence.
• Proven ability to operationalize programs at scale while tailoring for the Customer Unit’s context.
• Integrity, discretion, and cultural fluency; commitment to inclusive practices and equitable outcomes.
• Bachelor’s degree required; Master’s degree or relevant certifications (e.g., OD, change, coaching) a plus.

TRAVEL: Quarterly travel to meet in-person with business leaders, approximately 30% of the time.