Service Advisor

Reports to: Service Manager

Type: Permanent Full-Time

Position Status: Open position

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

About us:

Located in the heart of Sault Ste. Marie, Sault Nissan is a trusted destination for exceptional automotive sales and service. We pride ourselves on delivering outstanding customer experiences and fostering a supportive team environment.

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Strong customer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

Job Duties:

• Provide front-line customer service and sales for the Service Department.
• Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
• Work with customers to address their questions or concerns.
• Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
• Advising customers how to look after their vehicles and book maintenance appointments.
• Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
• Maintain records of all services performed and ensure that all documentation is complete.
• Promote dealership service and parts sales, including special promotions and discounts.
• Ensure compliance with all safety and environmental regulations.
• Perform other duties as assigned by the Service Manager and management team.

Qualifications:

• Minimum high school diploma or equivalent, Post-secondary education is preferred.
• At least 2 years previous experience as a Service Advisor or in a similar sales role within the automotive industry is preferred.
• Strong automotive knowledge and understanding of vehicle systems and repairs.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in using automotive service software and other relevant computer applications.
• Ability to work in a team and possess strong interpersonal skills with an upbeat and engaging attitude.

Why Work for Sault Nissan:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.
• Career advancement.

Compensation:

• Expected compensation range: $1700 bi-weekly + weekly bonus plan + 4% vacation.
• The range may vary based on experience and qualifications
• This role is eligible for OT

This compensation encompasses base salary, non-discretionary performance bonuses and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Sault Nissan is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.

Sault Nissan is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.