Field Technician

Seismic Field Technician

Join us at ESG Solutions, a fast-paced, technically driven company with an exciting work environment. We see every day as a new opportunity to impress our clients, grow our understanding, and expand our expertise.

With a client base spanning six continents and regional offices in Canada, the United States, the Middle East, Asia, and Australia, ESG offers competitive career opportunities worldwide. We provide a flexible benefits program, competitive compensation, and an employee bonus program.

ESG is looking for a Technical Support / Field Technician . In this role you will serve as the first point of contact for client technical support requests, building strong relationships and resolving issues effectively. You will bring an enthusiastic, people-focused attitude to applying procedures that ensure timely, accurate and high-quality technical support, primarily using the Zendesk tool. The ideal candidate will travel to remote locations (domestically and internationally) and deliver superior customer service while installing, commissioning, and maintaining seismic monitoring systems. Prior fieldwork experience related to mining is considered an asset.

Job Description

• Provide first-level technical support to clients as the first point of contact, with exceptional communication skills.
• Manage a ticketing system and workflow to prioritize tasks appropriately.
• Train industry personnel on the use of instrumentation.
• Update knowledgebase articles and guidelines for Paladin equipment and Hyperion software.
• Travel to remote locations to install and maintain seismic monitoring systems.
• Collaborate closely with Engineering and Software teams to stay current with technology, firmware, software releases, and system configurations.
• Provide input for documentation and make recommendations to clients and internal stakeholders based on client feedback.
• Installation of ESG’s proprietary software, upgrades, servers, and related data acquisition equipment.
• Assist with “after-hours” emergency technical support coverage (scheduled in advanced).

Qualifications and Experience

Experience with Ethernet communication and networking.

#J-18808-Ljbffr