Client Outcomes Specialist

JOB OPPORTUNITY

Position Information

Location Maple Ridge Salary Range
$30.91-$33.46 per hour. Salary placement on pay scale based on qualifications and experience relevant to position.
The Opportunity
The main role of the Client Outcome Specialist is to perform the follow up contacts with clients to determine their employment status, respond to requests for additional support/guidance, and ensure all sustainment outcome fees and outcomes are captured. Additionally, the Client Outcome Specialist re-engages non-responsive clients to identify support opportunities, contributing to the success and continuous improvement of the WorkBC Centres.
WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.


Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Competitive salaries
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development opportunities
• Access to our Fitness Centres and Classes

For more benefits information, click here !
WHAT IT TAKES
• Career Development Practitioner qualifications preferred;
• A professional, positive, and customer service attitude;
• Strong attention to detail with the ability to establish priorities, work to deadlines, and maintain well documented records;
• Strong computer skills, including Microsoft Office, operating knowledge of Oracle databases and knowledge of ICM an asset;
• Experience with interpreting statistical data and demonstrated ability to maneuver within excel an asset;
• Knowledge of the WorkBC model an asset.
• Strong Customer Service Skills;
• Strong oral and written communication and interpersonal skills;
• Experience with interpreting statistical data;
• Case Management experience an asset;
• Adept at queries, report writing and presenting findings;
• Ability to work in a fast-paced, performance-based work environment; and
• Satisfactory completion of a criminal records check.
Additional Information
This posting is for a full-time contract Client Outcomes Specialist at the Maple Ridge WorkBC Centre. This role will be based out of the Maple Ridge WorkBC office, however will engage with clients participating in across our Maple Ridge and Langley/Aldergrove offices.

RESPONSIBILITIES :
• Contacts all employed WorkBC clients at 4-, 24-, and 52-week intervals to confirm employment status and to offer additional WorkBC Services if needed by client;
• Updates the Integrated Case Management ( ICM ) database with client employment status, and ensures all sustainment outcome fees and outcomes are captured;
• Quality Assurance-Analyzes and interprets statistical data. Runs queries, determines trends, submits written reports and presents findings and recommendations to the Associate Director;
• Reviews ICM client records to ensure consistency and accuracy of data. Will liaise with WorkBC Centre staff to discuss and correct discrepancies;
• Monitors timeliness of response to applications and client services throughout the process using reports produced by the electronic workflow system;
• Provides support to clients including: resume and cover letter development, Job Search strategies and resources, liaising with WorkBC staff to identify potential opportunities;
• Supports the review and re-connection of clients to Centre, including contact attempts and file closures;
• Supports and assists the WorkBC Quality Assurance team as needed; and
• On occasion, supports the WorkBC centres with some Case Management duties.

Additional Duties:
• Participates in the maintenance of Douglas College's Quality Management System ( ISO 9001:2015); and
• Performs other duties as assigned.

Posting Number 02701SA Position Title Client Outcomes Specialist Anticipated Start Date 02/23/2026 End Date 02/22/2027 Needs a Criminal Records Check Yes

How To Apply

Open Date 02/02/2026 Close Date Open Until Filled Yes Maximum Number of References 3 Minimum Number of References 3 Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.


Please note that successful candidates will be required to provide a copy of their educational credentials and/or transcripts as part of the onboarding process.