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Admin Coordinator
Admin CoordinatorRandstad Canada • Moncton, New Brunswick, CA
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Admin Coordinator

Admin Coordinator

Randstad Canada • Moncton, New Brunswick, CA
Il y a 8 jours
Type de contrat
  • Permanent
  • Temporaire
  • Quick Apply
Description de poste

We are hiring Patient Coordinators with Customer Service Experience to join a leading pharmaceutical company in Downtown Moncton!!

You'll be assisting with enrolling patients into programs while providing optimal, patient-first customer service and be the main point of contact for patients, clients, and other stakeholders.

Target start date : February 9th

3 months contract with possibility of extension or permanency

  • based on business needs and individual performances

Advantages

  • Located Downtown Moncton
  • Monday to Friday, 7.5hr
  • weekly Pay !
  • weekends off !
  • $20-23 / hr
  • Temporary employment - possibility of extension or permanent opportunity
  • 3month contract to start
  • Work with a leading pharmaceutical company
  • Responsibilities

  • Acts as the primary point of contact for patients, physicians, and healthcare partners.
  • Manages high-volume inquiries via phone and email, ensuring professional handling of both inbound and outbound correspondence.
  • Triages and escalates complex issues to specialized staff (nurses, physicians, or managers) when necessary.
  • Serves as a program expert, providing overviews and answering treatment-related questions.
  • Manages appointment logistics, including verifying schedules and checking clinic / nurse availability.
  • Resolves patient concerns to ensure satisfaction and treatment adherence.
  • Ensures all filing and documentation are submitted correctly to designated programs and prescribers.
  • Navigates patient management systems to input data and track resources.
  • Qualifications

  • Previous experience in customer service and / or related clinical environment; working knowledge of medical terminology is an asset.
  • Ability to demonstrate good knowledge of computer software applications; Outlook, Word, and Excel.
  • Typing and proofreading correspondence, forms, and other documents using computer software.
  • Ability to convey a positive and professional image to customers and team members.
  • Ability to think critically, multi-task and troubleshoot.
  • Maintain composure in high pressure situations, working well in high volume situations.
  • Capable of following an issue through to conclusion.
  • Strong active listening skills.
  • English proficiency is required for this position to effectively communicate with internal
  • and external stakeholders.

  • Bilingualism (French and English) may be required depending on the specific role,
  • location, and the needs of the organization.

    Summary

    If you are interested in applying for this role, please send your resume to melissa.bertrand@randstad.ca or apply directly to this position!

    Only those selected for interviews will be contacted.

    We look forward to meeting you!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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