Applications Support Analyst

Overview

Terrestar represents a veritable constellation of talent, dedicated people who are eager to explore new horizons and take bold, new paths while charting the future of telecommunications.

To achieve that, we harness leading‑edge technologies to enable seamless direct‑to‑mobile satellite communications and the Internet of Things.

Mission

Our mission : to connect everyone everywhere to their world.

About the role

If you think you might be a good fit, why not join our team!

Reporting to the Business Applications Manager, the Applications Support Analyst provides operational and technical support for Terrestar’s business systems. The incumbent works closely with vendors, users, and stakeholders to ensure reliable performance, prompt issue resolution, optimized configurations, and successful testing and deployment of system updates.

The incumbent plays a key role in enhancing user experience by maintaining high‑quality documentation and supporting users in their daily use of enterprise applications including ERP, HRIS, Power Platform solutions, and other cloud‑based business tools. The incumbent also contributes to system enhancements by configuring applications, identifying optimization opportunities, and delivering effective solutions to technical and non‑technical stakeholders.

Main Responsibilities

Application Support and Operations

• Serve as the first point of contact for application‑related issues and service requests, troubleshooting problems in applications, configuration, and data‑related problems and escalating complex cases to vendors or internal teams as required.
• Ensure the day‑to‑day reliability and performance of Terrestar’s business applications by monitoring system health and supporting routine operational activities such as integrations, scheduled jobs, and data updates.
• Manage user provisioning, access management, and permissions administration.
• Document issues, analyze root causes, and contribute to remediation plans and knowledge base articles for recurring problems and best practices.

Application Administration & Configuration

User & Application Enablement

Assume all related responsibilities.

Competency Profile and Minimum Requirements

Education / Experience / Certification :

Other Qualifications :

Skills and Competencies

Adapted to his or her level and field of expertise, the incumbent must possess the following skills :

Plans and organizes work autonomously, rigorously and agilely.

Has a strong business acumen.

Benefits

At Terrestar, we’re all about our people!

In addition to enjoying fair, competitive, direct compensation, you'll have access to our incentive plan from the moment you're hired.

You’ll also enjoy :

Above all, you’ll have the opportunity to learn, to grow, and to innovate in ways that will help shape the world of telecommunications.

Future Opportunities

At Terrestar, the future of telecom is close at hand.

Interested in building your career at Terrestar Solutions? Get future opportunities sent straight to your email.

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