Administrator

Arrow Off Road Cambridge, 1280 Balmoral Rd, Cambridge, ON N1T, CAN

Description

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Position Summary :

The Customer Service Administrator is responsible for providing administrative support to the customer service department. This role involves managing customer inquiries, processing orders, maintaining customer records, and coordinating with different departments to ensure customer satisfaction and smooth service delivery.

Primary Responsibilities :

• Manage and process purchase orders, ensuring accuracy and timely delivery of goods and services.
• Research and identify reliable suppliers and vendors to meet the company’s purchasing needs.
• Maintain and update vendor information, ensuring that contracts and agreements are current.
• Coordinate with various departments (e.g., production, warehouse, finance) to align purchasing needs with operational requirements.
• Prepare and maintain records of purchases, contracts, and other related documents.
• Process returns and exchanges as necessary and resolve any disputes related to product quality or delivery.
• Greet visitors, clients, and staff, ensuring a professional and welcoming office environment.
• Manage and maintain office supplies, ordering new stock as needed and ensuring proper inventory.
• Answer and direct phone calls, take messages, and handle general inquiries.
• Process incoming and outgoing mail, packages, and deliveries
• Maintain office cleanliness and organization, ensuring common areas are tidy and functional

Educational Requirements :

Required Skills & Expertise :

What We Offer – Your Benefits Package

At Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Time Off & Culture

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates, please note that we do not use AI for application screening.

Disclaimer : Only emails from talent@arrowmfggroup.com are official. Any other contact is unauthor

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