Parent Support Outreach Worker

Encompass Support Services Society is an accredited non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong sustainable communities by offering inclusive accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those we work along-side. We gratefully acknowledge that the programs services and offices of Encompass are on the unceded sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen Katzie Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs collaborating to enhance the lives of those we serve while cultivating effective and sustainable partnerships.

Our vision is to empower individuals to connect people and to enrich lives. We value Integrity Inclusion Collaboration and Community.

Programs and supports are designed to build new skills to foster healthy productive lifestyles and to improve access to services within our community. Services are low-barrier all-inclusive and at no cost to participants. Annually we provide services to over 2500 individuals and families.

The Opportunity

We are looking for a self-directed positive engaging Parent Support Outreach Worker to join our team. Reporting to the Child and Youth Services Program Coordinator the Parent Support Outreach Worker will provide community outreach services and ongoing support to families with children 0-6 years. Support will be provided to families from a strengths-based approach in a group setting and through one-on-one visits with parents. This position will collaborate with partners and build on the capacity of the community. Participant population will include young parents and community families/caregivers with children age birth to six.

JOB POSTING: 2026-0100 PSOW (0-6)
DATE: January 27 2026
POSITION: Permanent part-time
HOURS OF WORK:22 hrs weekly
SALARY RANGE: Wage Grid 12: $30.18 - $33.49 per hour (depending on experience & qualifications)
VACATION: As per ESS Policy
ANTICIPATED START DATE: ASAP
CLOSING DATE: Open until position filled

Key Duties and Responsibilities:

Assess and interpret the needs of parents in the community;
Maintain regular contact with parents; providing support and resource information on pregnancy parenting relationships life skills and housing;
Assist participants to access community services including other ESSS programs;

Provide crisis intervention and short-term supports as needed;
Workshop facilitation and one on one consultation;
Develop and co-ordinate work experience support programs and social events;
Liaise with other agency staff and community partners and develop a team approach as required;
Maintain related records and statistics and provide reports to supervisor;
Maintain confidentiality of all information related to children parents and staff;
To understand and carry out all policies and procedures pertaining to ESSS;
To take responsibility for personal and professional growth and development;
Perform other duties as required.

Qualifications

1. Education and Knowledge
Completion of Social Services Diploma required
Completion of an Undergraduate Degree in a Social Science preferred

2. Training and Experience
3 5 years experience with family support work group facilitation and/or outreach support
Must have experience facilitating support groups plus a working knowledge of family dynamics child development and parenting topics
Current First Aid

3. Skills and Abilities
Solid professional written and verbal communication skills;
Strong planning organizational and administrative skills with the ability to prioritize tasks and manage numerous tasks simultaneously;
Excellent interpersonal and conflict resolution skills to interact effectively and build relationships with program staff families colleagues funders volunteers community agencies and other organizations;
Ability to make effective referrals in a collaborative manner reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners;
Ability to deal effectively with conflict and crisis;
Demonstrated knowledge and application of trauma-informed and culturally safe principles of care;

4. Other Information
Must possess a valid BC Class 5 Drivers License have a reliable vehicle (mileage paid for work use on a per km basis) with Business Use insurance
Drivers Abstract review
Class 4 Drivers License (for company 15 passenger van) or willingness to obtain (ESSS will support related costs)
Police information check
Primary source credential verification

At Encompass Support Services Society we have prioritized equity diversity and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity respect and belonging. We encourage applications from persons with historical and/or current barriers to equity who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter applicants are welcomed to submit a video application. Please email your video at and include the following information:
Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why youre applying for the role.
Work experience: Please describe your previous or current role and responsibilities and how they are relevant to this position.
Skills and Abilities: What specific skills or strengths do you bring to this role
Do you a valid class 5 drivers license and use of a reliable vehicle

Required Experience:

Senior IC

Key Skills
Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling
Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 30 - 33