Help Desk Support

POSITION TITLE: Help Desk Support

LOCATION: Collingwood, Ontario

MacLean Engineering is looking for an experienced Help Desk Support individual, to join our IT team within our Collingwood, Ontario, Office. This is a great opportunity to be part of a growing team, manufacturing heavy mobile mining equipment for our Customers world-wide. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!

About the Position: This position will involve, and could require proficiency with any of the following competencies:

• Assist MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.
• Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
• Responsible for the initial setup, configuration, and maintenance of all hardware and software.
• Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
• Travel to our various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
• Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
• Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
• Strong organizational and time management skills are important to succeed in this role.

About You: The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with any one of the following qualifications:

• Degree of Certification in an IT related field (or related experience).
• A+ Certification, LAN/WAN experience an asset.
• Strong working knowledge of Windows 10 and Microsoft 365 office products.
• Knowledge of Bitdefender and Ubuntu an asset.

About Us: Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder’s original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean’s mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a safety first environment to build high quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.

We offer competitive wages and benefits including:

• 3 weeks' vacation annually
• Paid Overtime after 40 hours worked
• Flexible Group benefits Package (Once probationary period is completed)
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
• Annual Employee Bonus
• $250 Annual Safety Shoe allowance
• Company Paid Uniforms
• Free coffee!
• Employee appreciation days, raffles/draws, BBQ's and much more

If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!