Field Case Manager (6 Month Contract)

Why choose Innomar Strategies

• Competitive Total Rewards Package (eligibility for F/T roles and P/T roles at minimum 24 hrs/week):
  • Base salary + annual bonus
  • RRSP matching
  • Employee Share Purchase Plan
  • Flexible benefits program (in effect on day one), including:
    • Healthcare Spending Account
    • Wellness Account – to focus on your nutrition, fitness, health and well-being
• Work-life harmony: our clinics hours are 8AM-8PM – no requirement to work overnight shift!
• We cover the fees associated with annual membership renewal of your registered nurse license (for F/T roles)
• Mileage reimbursement for travel outside of home route
• Tuition reimbursement + Employee Referral Programs
• Strong opportunity for career growth and diverse settings for nursing care: Homecare, private clinics, MD offices
• Professional development as a nurse at the forefront of new specialty medications, including exposure to clinical trials
• Drug-specific training including preceptorship program
• Opportunity to establish long-term patient-provider relationships
• We value diversity, equity and inclusion to foster a culture of belonging

PRIMARY DUTIES AND RESPONSIBILITIES:

Practice Management

• Reviews patient status and assists the prescribing physician to prepare Special Authorization (SA) petitions for public or private coverage by reviewing patient charts, assessing previous therapies and tests in order to complete the SA.

Patient Support

• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Administer medications (IV, IM and SC) in the patient’s home or specialty clinics setting
• Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols
• Provide patient education based on program protocols, individually or in groups
• Regular, predictable availability to meet appointment scheduling needs in an efficient and cost effective manner to provide patients with quick access to necessary therapies
• Coordinate daily with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information

Client Interface

• Participates in scheduled KOL physician meetings with pharmaceutical representative.
• Proactively provides assistance to resolve client issues with regards to assigned physicians.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOP’s.

Program Management and Communication

• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
• Fosters and promotes a spirit of teamwork while working with internal support teams.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Participate regularly in telephone consultations and/or web based meetings/training sessions with the District Manager to share information, and uphold professional practice standards
• Consult with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs

Mentorship/Peer Support

• Supports and assists peers through regular and ongoing communication.

Liaison

• Acts a liaison and provides ongoing feedback to the Program Manager and or the Assistant Program Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager.

Other

• Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
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  May be required to be on standby/ on call as part of this role.
  
  

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Qualified registered nurse (RN) diploma and/or Nursing Bachelor Degree with a valid provincial license from the College of Nurses of the Province of your location.
• Healthcare provider CPR certificate required
• 3 to 5 years of nursing experience required
• 1 year of regular IV initiation and infusion experience
• Experience in a critical care, emergency, acute care inpatient/outpatient or homecare setting are considered assets
• ACLS, CVAA Certification, and central venous lines/port experience are considered assets
• Knowledge of private and public reimbursement structure, systems, and process.
• Experience with reimbursement billing, special access, appeals process and conducting field-based reimbursement support and consultation is an asset.
• Access to a home computer with an internet connection, printer, fax machine, and cell phone for making and confirming appointments/assignments
• Flexibility in order to provide services for pre-scheduled and occasional last minute patient appointment requests
• Able to work autonomously with little supervision as part of a larger remote team
• Able to travel to clinics and homecare appointments within a set geographical boundary

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Excellent customer service skills in dealing with patients, physicians, and our clients
• Strong written and verbal communication skills
• Strong analytical skills including interpretation of regulation and legislation
• Hold and maintain a valid, non-expired, unrestricted driver’s license.

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.