Licensed Real Estate Inside Sales Agent (ISA)

Job Title: Licensed Real Estate Inside Sales Agent (ISA)

Company: RE/MAX CARE Realty

Location: Windsor, Ontario

Position Type: Full-Time / Salaried + Commission

Salary: $40,000 – $55,000 base salary annually + performance-based commission/bonuses

Summary of the Job

The Licensed Real Estate Inside Sales Agent (ISA) plays a critical role in our real estate team, responsible for generating, nurturing, and converting leads, setting appointments, and supporting the sales team. This position is ideal for a licensed real estate agent seeking a more stable career or predictable work hours. It offers the opportunity to leverage your skills in lead management, database upkeep, and client service, with the added benefit of consistent coaching and training. The ISA will contribute directly to the growth of the team, ensure effective lead follow-up, and play a central role in the team's success. This posting is for an existing vacancy within our organization. OR This posting is for a newly created position to support organizational growth.

Our Team Culture

RE/MAX CARE Realty operates as a collaborative team. Maintaining a positive attitude is essential. We value hard work, excellent customer and agent service, cooperation, and mutual respect. We take responsibility for our actions but never hesitate to ask for help or clarification when needed. You’re invited to put your thumbprint on this role — your input and perspective matter to us. We encourage open discussions with management about challenges or ideas you may have.

Key Responsibilities

Agent Onboarding & Training Assistance

1. Train new agents on Follow Up Boss and lead tracking systems
2. Educate agents on lead types and conversion strategies
3. Conduct roleplay sessions for scripting and objection handling
4. Audit lead conversion procedures and ensure adherence to cadence
5. Support Smart List training for lead follow-up and nurturing

Ongoing Training & Coaching Assistance

1. Review call recordings and provide feedback
2. Assist in coaching agents based on performance metrics
3. Conduct meetings with agents not meeting standards
4. Mentor new agents on prospecting, conversion, and client service

Lead Conversion & Distribution

1. Actively call into the lead pool (“the Pond”) to set appointments
2. Manage lead assignment systems and shift scheduling
3. Oversee lead sources (e.g., OJO, Referral Exchange) and ensure proper tracking

Accountability & Reporting Assistance

1. Monitor agent performance and lead system compliance
2. Provide regular reports on prospecting, conversion, and agent metrics
3. Ensure lead distribution systems are functioning properly

Referral Coordination

1. Act as liaison with referring agents, providing updates and gratitude

Database Management & Maintenance

1. Clean and maintain CRM records
2. Fill in gaps in past client and lead profiles

Client & Past Client Calling

1. Make calls for events, campaigns, and client satisfaction follow-ups
2. Build long-term relationships through courtesy outreach

New Systems & Market Knowledge

1. Train agents on new systems, presentations, and market updates
2. Stay informed on Windsor-Essex and Chatham-Kent real estate trends

Qualifications & Skills

1. 1–2 years of sales experience required (real estate preferred but not required)
2. Active real estate license is preferred but not required
3. Ideal for agents seeking stable hours and career growth
4. Strong communication and interpersonal skills
5. Proficiency in CRM platforms (Follow Up Boss experience is a plus)
6. Highly organized and detail-oriented
7. Self-motivated with ability to meet goals independently
8. Knowledge of local market trends and pricing
9. Professional, accountable, and driven to succeed
10. Canadian work experience is recognized but not required; international work experience will be considered.
11. All international education credentials must be accompanied by a WES (World Education Services) equivalency evaluation.
12. Applicants must currently reside in Canada and be legally eligible to work in Canada at the time of application. We do not offer visa sponsorship.

Work Arrangement

1. Full-time salaried position with commission/bonus structure
2. In-office work
3. Occasional travel within Windsor-Essex for team meetings or events

Work Environment & Physical Demands

1. Primarily office-based with occasional travel
2. Requires extended periods of phone and computer work
3. Professional demeanor in client-facing and team environments
4. Flexibility to work occasional evenings or weekends based on lead activity

Commitment to Diversity & Accessibility

RE/MAX CARE Realty is committed to fostering an inclusive, accessible, and respectful workplace. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities. Accommodations are available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, disability status, or any other characteristic protected by law.

Use of Artificial Intelligence

Please note that artificial intelligence (AI) may be used during the recruitment process to assist in screening, assessing, or selecting applicants. These tools help analyze application materials and identify candidates whose qualifications best match the job requirements. All decisions are reviewed and finalized by human recruiters.