Work Term : PermanentWork Language : EnglishHours : 32 to 38 hours per weekEducation : Secondary (high) school graduation certificateExperience : 1 to less than 7 monthsTasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Supervision
- 1 to 2 people
- 3-4 people
Computer and technology knowledge
Security and safety
- Bondable
- Basic security clearance
Transportation / travel information
- Own transportation
- Willing to travel regularly
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Own tools / equipment
- Computer
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Other benefits
- Parking available