Customer Service Representative

Overview

Customer Service Representative — Onsite position in Goderich, Ontario, CAN.

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. The company is committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. Komatsu offers an extensive benefits package designed to enhance employee well-being and a culture that values diversity and inclusion.

Benefits

• Competitive wages : base pay is $62,000-78,000 / year depending on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4 / 5 Rating on Glassdoor
• Sustainable employment
• Opportunity to be part of an exciting, innovative company developing state-of-the-art technology and equipment

Job Overview

Love solving problems, staying organized, and helping people? Join our team in Goderich as a Customer Service Representative, where you’ll be the go-to person for parts support, order processing, and keeping things running smoothly for our customers at Detour, Greenstone, Compass, CGC and Windsor Salt mine sites. No two days are the same—and that’s just how we like it. If you thrive in fast paced environments, are a great communicator and can multi-task while keeping your cool, we want to hear from you!

Reports to : Manager, Operations Goderich

Shift : 5x2 — Monday to Friday, 8 : 00am – 4 : 30pm

Safety Sensitive : Yes — drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required

Travel : up to 25% travel within Canada and the USA

Relocation : This position does not offer relocation

Key Job Responsibilities

Qualifications / Requirements

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. AI may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters : Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

At Komatsu (Joy Global Canada), we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. We are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.

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